Senior Business Operations Support Specialist
About The Position
The Senior Business Operations Support Specialist performs a wide range of operations support activities. The role ensures consistent and effective creation of non-design work orders and service and material purchase requisitions, along with work order reconciliation as needed. It also supports data integrity, process adherence, and automation opportunities by maintaining accuracy across operating systems, and provides backup administrative support as required. The position works with business units and stakeholder groups to address SAP-related errors and other barriers to work, support automation development and use, and ensure requests are processed accurately and promptly. Xcel Energy supports a hybrid work model, with many roles expected onsite three days per week, Tuesday through Thursday; work location expectations vary by role, team, and business needs.
Requirements
- High school diploma or GED.
- At least five years of experience in construction, design, maintenance, or operations.
- Good understanding of the area's regular work functions, including work order creation, purchase requisition creation, Capital/O&M policy, and operations functions.
- Demonstrated ability to manage work activities to meet customer and/or internal stakeholder requirements.
- Established analytical and problem-solving skills.
- Demonstrated ability to build and maintain effective working relationships.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Excel or other spreadsheet tools.
- Ability to retrieve and manipulate data from reporting tools.
- Knowledge of and ability to use a wide range of computer software applications, including Microsoft products and SAP.
Nice To Haves
- Previous experience working with SAP.
- Bachelor's degree in Business Administration, Construction Management, or a related field.
- Previous experience in the utility industry.
Responsibilities
- Manage non-design work order creation, purchase requisition creation, and/or work order reconciliation for Operations business needs.
- Assist business unit customers with SAP errors related to work order release, purchase requisition release, and other barriers to work.
- Support the development and implementation of automation for relevant workstreams.
- Assist business units with training and utilization of automation.
- Communicate and work effectively with business units, stakeholders, and customers at a variety of levels to maximize productivity, utilization, and operational efficiency.
- Maintain thorough knowledge of work processes, Capital and O&M requirements, vendors and contracts, safety requirements, and other information necessary for the role.
- Ensure requests are processed accurately and in a timely manner.
- Provide backup administrative support functions as required.
Benefits
- Spot On Bonus
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Flexible Spending Account
- Health Care Flexible Spending Account
- Health Savings Account (if enrolled in an eligible health plan)
- Limited-Purpose FSA (if enrolled in an eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability
- Long-term disability
- Employee Assistance Program
- Fitness Center Reimbursement (if enrolled in an eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off
- Holidays
- Volunteer Paid Time Off
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
