Senior Business Operations Specialist (Hybrid)
American Medical Association•Chicago, IL
•$87,394 - $115,797•Hybrid
About The Position
The Senior Business Operations Specialist works on the American Medical Association’s Marketing and Member Experience team and drives operational excellence across Marketing Operations. The role focuses on business process optimization, governance, workflow design, and continuous improvement to streamline operations, improve service delivery, eliminate inefficiencies, and establish standardized, scalable processes. It partners across Marketing, Analytics, USC, IT, Finance, and other business teams. This is a hybrid position based in the Chicago, Illinois office, with three days per week in the office.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, Marketing, Industrial Engineering, or a related field.
- At least 5 years of experience in business operations, process improvement, or project management.
Responsibilities
- Lead Marketing Operations process-improvement initiatives using Lean, Six Sigma, and continuous-improvement methodologies.
- Document, analyze, and redesign business processes to improve efficiency and reduce operational complexity.
- Develop and maintain standard operating procedures, process documentation, and governance standards.
- Identify operational risks and recommend process improvements.
- Facilitate cross-functional process-mapping and operational-planning sessions.
- Support operational governance through intake processes, prioritization frameworks, service-level expectations, and operational standards.
- Develop dashboards and KPIs to measure operational performance and identify improvement opportunities.
- Support portfolio management, capacity planning, and resource allocation.
- Monitor operational health and recommend corrective actions.
- Ensure operational compliance with organizational policies and data-governance standards.
- Lead change-management activities associated with new technologies, operational improvements, and organizational initiatives.
- Partner with Marketing leaders to improve operational planning and execution.
- Facilitate stakeholder communication and cross-functional collaboration.
- Support organizational readiness, training, and adoption of new processes.
- Promote a culture of continuous improvement and operational excellence.
- Perform other responsibilities as assigned.
Benefits
- Employees are eligible to participate in an incentive plan.
- Professional development is encouraged and supported.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
