Senior Business Operations Specialist (Hybrid)
About The Position
The American Medical Association (AMA), the nation’s largest professional association of physicians and a nonprofit organization, is hiring a Senior Business Operations Specialist for its Marketing and Member Experience team. The role is based at the AMA’s Chicago corporate office and follows a hybrid schedule requiring three days per week in the office. It reports into the Chicago office. The specialist drives operational excellence across Marketing Operations through business process optimization, governance, workflow design, and continuous improvement. The role works across Marketing, Analytics, USC, IT, Finance, and other business teams to streamline operations, improve service delivery, reduce inefficiencies, and establish standardized, scalable processes that support effective execution. This is an exempt position with a salary range of $87,394 to $115,797. Employees are also eligible to participate in an incentive plan. The AMA describes its culture as inclusive and people-first and supports employee professional development and social responsibility.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, Marketing, Industrial Engineering, or a related field.
- At least 5 years of experience in business operations, process improvement, or project management.
Responsibilities
- Lead process improvement initiatives across Marketing Operations using Lean, Six Sigma, and continuous improvement methodologies.
- Document, analyze, and redesign business processes to improve efficiency and reduce operational complexity.
- Develop and maintain standard operating procedures, process documentation, and governance standards.
- Identify operational risks and recommend process improvements.
- Facilitate cross-functional process mapping and operational planning sessions.
- Support operational governance through intake processes, prioritization frameworks, service level expectations, and operational standards.
- Develop dashboards and KPIs to measure operational performance and identify improvement opportunities.
- Support portfolio management, capacity planning, and resource allocation.
- Monitor operational health and recommend corrective actions.
- Ensure operational compliance with organizational policies and data governance standards.
- Lead change management activities associated with new technologies, operational improvements, and organizational initiatives.
- Partner with Marketing leaders to improve operational planning and execution.
- Facilitate stakeholder communication and cross-functional collaboration.
- Support organizational readiness, training, and adoption of new processes.
- Promote a culture of continuous improvement and operational excellence.
- Perform other responsibilities as assigned.
Benefits
- Eligibility to participate in an incentive plan.
- Professional development support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
