SENIOR BUSINESS LICENSE TECHNICIAN

Corporate Environmental Risk•Atlanta, GA

1d•Onsite

About The Position

The purpose of this role is to process and record business license applications, and provide lead guidance, direction and training to less experienced Business License Technicians.

Requirements

High School diploma or GED required
Three years of experience in licensing, customer service, financial operations, bookkeeping; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Must possess and maintain a valid Georgia driver’s license

Nice To Haves

Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

Responsibilities

Administers occupational tax license and short-term rental permit applications by reviewing submissions, determining classifications, calculating fees, and ensuring compliance with applicable regulations.
Provides specialized customer service and technical guidance regarding licensing requirements, documentation, and complex issues.
Maintains, analyzes, and reports business license data; reviews records for accuracy; updates information within the licensing system; retrieves licensing information; and prepares reports and statistical data.
Resolves complex and specialized licensing matters; manages escalated and expedited accounts; processes alcohol applications and renewals; resolves non-routine issues; and applies technical expertise to ensure compliance.
Administers privileged license background investigations; coordinates with the Police Department; maintains investigation records; communicates with applicants; and updates information with the Georgia Department of Revenue.
Coordinates compliance reviews and interdepartmental activities; facilitates inspections; provides guidance on classifications and locations; routes referrals; and works with stakeholders to ensure regulatory compliance.
Prepares and distributes licensing documents and processes financial transactions, including receipts and deposits.
Serves as a liaison to applicants, agencies, and County departments by responding to inquiries and complaints, managing special event applications, and performing related duties as assigned.