Business License Supervisor

CITY OF MABLETON•Mableton, GA

13d•Onsite

About The Position

The Business License Supervisor oversees the City of Mableton’s Business License section, including annual renewals, online transactions, customer service, and business-license and revenue services. The role supervises and trains staff, assigns and reviews work, evaluates performance, and plans schedules and resources to meet operational objectives. The supervisor ensures licenses are processed accurately and in accordance with city ordinances, codes, regulations, and applicable laws; reconciles customer receipts and verifies related general ledger entries; and responds to difficult or sensitive customer inquiries and complaints. The position also researches and analyzes information, prepares reports, participates in committees and policy development, and submits required reports to regulatory agencies or others. Other duties may be assigned as business needs change.

Requirements

At least two years of progressively responsible experience in business license processing, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Strong knowledge of business licensing processes and regulations.
Excellent communication and interpersonal skills.
Ability to supervise and train staff.
Proficiency in Google Suite and other relevant software.
Ability to work independently and as part of a team.
Valid Georgia Class C driver’s license.
Knowledge of City policies, procedures, codes, ordinances, and applicable state, federal, and local laws.
Knowledge of GCIC rules and regulations and ability to operate GCIC to run criminal and driving history reports.
Knowledge of modern office practices, methods, equipment, and standard clerical procedures; basic bookkeeping, math, and accounting practices.
Ability to read and comprehend technical reports and legal terminology; handle confidential information and stressful situations; and communicate with confrontational people.
Ability to maintain accurate and complete records, type and enter data correctly, prepare monthly reports, and communicate clearly and concisely orally and in writing.
Ability to establish and maintain positive working relationships, supervise employees effectively, resolve interpersonal conflict, and interact with emotionally distraught, angry, or hostile individuals.
Ability to organize and prioritize work and appropriately schedule court activities.

Nice To Haves

Bachelor’s degree in Public Administration, Business Administration, Management, Finance, Planning, or a related field.
Municipal government experience.
Professional certification related to business licensing, revenue administration, code administration, or public administration.

Responsibilities

Oversee daily operations of the Business License section, including annual renewals and online transactions.
Supervise, instruct, assign, plan, and review staff work; evaluate performance and complete performance evaluations.
Organize, prioritize, and schedule work activities to meet objectives.
Establish schedules and methods for business license and revenue services, identify resource needs, and allocate resources.
Reconcile and balance customer receipts, prepare journal vouchers to correct data-entry errors, and verify cash receipt general ledger entries.
Ensure accurate processing of business and other licenses by staying current on city ordinances, codes, and regulations.
Advise staff about applicable changes and participate in developing and implementing goals, objectives, policies, and procedures.
Respond to and resolve difficult and sensitive customer inquiries and complaints.
Supervise customer service functions and ensure staff are trained to assist the public with applications, forms, questions, and complaints.
Research, compile, and prepare reports; analyze data and make recommendations.
Serve on committees and submit mandated reports to regulatory agencies or others as required.
Perform other duties as assigned.