Business Supervisor

UnitedMasters | Translation•New York, NY

11d•$83,000 - $100,000•Hybrid

About The Position

The Business Supervisor is the day-to-day client partnership lead supporting the Eli Lilly business. The role manages client communication, translates business needs into actionable direction, and ensures clarity across internal teams. It serves as a key connection between Business Leadership and Program Management, helping create strong client experiences and efficient delivery. With guidance, the Business Supervisor independently manages day-to-day client relationships and workstreams. The role builds trusted partnerships, drives alignment across disciplines, proactively manages expectations, and helps ensure engagements are strategically grounded and set up for successful execution. This is a hybrid role requiring four days per week in the Brooklyn office and one day remote.

Requirements

At least 4 years of experience in advertising, marketing, consulting, or related client leadership roles.
Demonstrated ability to build trusted client relationships and manage day-to-day business communications.
Strong strategic thinking and problem-solving skills.
Excellent written, verbal, and presentation communication skills.
Experience collaborating with cross-functional teams, including Strategy, Creative, Production, Context, and Program Management.
Ability to balance multiple priorities while maintaining strong organization and attention to detail.
Experience mentoring junior team members and contributing to a collaborative team culture.
Strong understanding of integrated marketing, creative development, and client service best practices.

Nice To Haves

Bachelor's degree in marketing, business, or a related field.
Experience supporting healthcare, pharmaceutical, or other regulated brands.
Curiosity about the healthcare or regulated-brand category and eagerness to learn.

Responsibilities

Own day-to-day client relationships and communications across assigned workstreams.
Lead routine client meetings, status calls, working sessions, and follow-up communications.
Build client trust through proactive communication, responsiveness, and thoughtful partnership.
Ensure client interactions are organized, productive, and aligned with business objectives.
Translate client needs, feedback, and business objectives into clear direction for internal teams.
Partner with Strategy, Context, Creative, and Business Directors to develop and refine creative briefs.
Ensure cross-functional teams understand priorities, expectations, success metrics, and next steps.
Align client goals with agency recommendations throughout projects.
Develop working knowledge of client brands, patient audiences, competitive landscape, and business priorities.
Prepare clients for presentations and key decision-making moments.
Explain strategic and creative rationale clearly and compellingly to clients.
Anticipate client feedback and guide internal teams on effective responses.
Support creative development by keeping work aligned with client objectives, approved strategy, and client-provided medical, legal, and regulatory guidance.
Identify risks, ambiguities, and changing client needs proactively.
Manage client expectations through transparent communication and problem solving.
Resolve day-to-day challenges independently and escalate when appropriate.
Keep client expectations aligned with what teams are prepared to deliver.
Mentor junior Business Leadership team members in client communication, relationship management, and presentation skills.
Support Business Directors in strengthening client relationships and identifying organic growth opportunities.
Foster a collaborative, accountable, and positive cross-disciplinary team environment.
Model sound judgment, professionalism, and ownership in client-facing situations.
Partner with Program Management to align client expectations and delivery plans.
Support scope definition by clarifying client objectives, priorities, and desired outcomes.
Maintain awareness of timelines, budgets, and execution progress while Program Management leads delivery.
Work collaboratively to provide clients with a seamless experience from strategy through execution.
Partner with Program Management and client stakeholders to clarify review requirements, consolidate feedback, and communicate approval decisions and their implications to teams.