Business Supervisor

UnitedMasters | Translation•New York, NY

2h•$83,000 - $100,000•Hybrid

About The Position

The Business Supervisor is the day-to-day client partnership lead for the Eli Lilly business, managing client communication, translating business needs into actionable direction, and ensuring clarity across internal teams. The role is the connection point between Business Leadership and Program Management, helping provide a strong client experience while enabling efficient delivery. With guidance, the Business Supervisor independently manages day-to-day client relationships and workstreams. They build trusted client partnerships, drive alignment across disciplines, proactively manage expectations, and help ensure engagements are strategically grounded and set up for successful execution. The role is hybrid, with four days a week in the Brooklyn office and one remote day.

Requirements

At least 4 years of experience in advertising, marketing, consulting, or related client leadership roles.
Demonstrated ability to build trusted client relationships and manage day-to-day business communications.
Strong strategic thinking and problem-solving skills.
Excellent written, verbal, and presentation communication skills.
Experience collaborating with cross-functional teams, including Strategy, Creative, Production, Context, and Program Management.
Ability to balance multiple priorities while maintaining strong organization and attention to detail.
Experience mentoring junior team members and contributing to a collaborative team culture.
Strong understanding of integrated marketing, creative development, and client service best practices.

Nice To Haves

Bachelor's degree in marketing, business, or a related field.
Experience supporting healthcare, pharmaceutical, or other regulated brands.
Curiosity about healthcare or regulated categories and eagerness to learn.

Responsibilities

Own day-to-day client relationships and communication across assigned workstreams.
Lead routine client meetings, status calls, working sessions, and follow-up communications.
Build trust through proactive communication, responsiveness, and thoughtful partnership.
Ensure client interactions are organized, productive, and aligned with business objectives.
Translate client needs, feedback, and business objectives into clear direction for internal teams.
Partner with Strategy, Context, Creative, and Business Directors to develop and refine creative briefs.
Align cross-functional teams on priorities, expectations, success metrics, and next steps.
Align client goals with agency recommendations throughout each project.
Build understanding of client brands, patient audiences, competitive landscape, and business priorities to inform client partnership and internal direction.
Prepare clients for presentations and key decision-making moments.
Articulate strategic and creative rationale clearly and compellingly for clients.
Anticipate client feedback and guide internal teams on effective responses.
Support creative development by keeping work aligned with client objectives, approved strategy, and client-provided medical, legal, and regulatory guidance.
Identify risks, ambiguities, or changing client needs proactively.
Manage client expectations through transparent communication and problem solving.
Resolve day-to-day challenges independently and escalate when appropriate.
Align client expectations with what teams are prepared to deliver.
Mentor junior Business Leadership team members in client communication, relationship management, and presentation skills.
Support Business Directors in strengthening client relationships and identifying organic growth opportunities.
Foster a collaborative, accountable, and positive team environment across disciplines.
Model sound judgment, professionalism, and ownership in client-facing situations.
Partner with Program Management to align client expectations with delivery plans.
Support scope definition by clarifying client objectives, priorities, and desired outcomes.
Maintain awareness of timelines, budgets, and executional progress while allowing Program Management to lead delivery.
Collaborate to provide clients a seamless experience from strategy through execution.
Work with Program Management and client stakeholders to clarify review requirements, consolidate feedback, and ensure teams understand approval decisions and their implications.