Business License Supervisor

CITY OF MABLETON•Mableton, GA

13d•Onsite

About The Position

The Business License Supervisor oversees the City of Mableton’s Business License section and its daily operations, including annual renewals and online transactions. The role supervises staff and customer service functions, plans and assigns work, manages schedules and resources, evaluates employee performance, and ensures staff are trained to assist the public. The supervisor ensures accurate processing of business and other licenses by staying current on city ordinances, codes, regulations, and policy changes. Responsibilities also include reconciling customer receipts, correcting data-entry errors, verifying general ledger entries, resolving difficult customer inquiries and complaints, preparing reports, analyzing data, and submitting required reports to regulatory agencies or others. The position may serve on committees and perform other duties as assigned. The position is based in Mableton, Georgia, and is listed as full-time with a day shift. Preferred candidates have two years of progressively responsible experience in business license processing or equivalent education, training, and experience. A valid Georgia Class C driver’s license is listed as a qualification. The role includes physical activities such as prolonged sitting or standing, walking, kneeling, stooping, crawling, crouching, repetitive hand and wrist movements, and lifting or carrying boxes of evidence and/or supplies averaging 50 pounds.

Requirements

Two years of progressively responsible experience in business license processing, or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
Strong knowledge of business licensing processes and regulations.
Excellent communication and interpersonal skills.
Ability to supervise and train staff.
Proficiency in Google Suite and other relevant software.
Ability to work independently and as part of a team.
Valid Georgia Class C driver’s license.
Knowledge of City policies, procedures, codes, ordinances, and applicable state, federal, and local laws.
Knowledge of GCIC rules and regulations, modern office practices and equipment, standard clerical procedures, basic bookkeeping, and basic math and accounting practices.
Ability to operate a computer, enter data into a database, and operate GCIC to run criminal and driving history reports.
Ability to read and comprehend technical reports and legal terminology and to handle confidential information.
Ability to handle stressful situations and communicate with confrontational people.
Ability to maintain accurate and complete records, type and enter data correctly, and prepare monthly reports.
Ability to communicate clearly and concisely, orally and in writing, and establish and maintain positive working relationships.
Ability to effectively supervise employees, resolve interpersonal conflict, and interact with emotionally distraught, angry, or hostile individuals.
Ability to organize and prioritize work and appropriately schedule court activities.
Ability to sit or stand for prolonged periods; walk, run, kneel, stoop, crawl, and crouch; perform precise and coordinated finger, hand, and limb movements; and maintain controlled hand-arm posture or movement.
Ability to lift and carry boxes of evidence and/or supplies averaging 50 pounds.
Physical abilities include visual acuity in both eyes, normal color vision, good accommodation, no field deficits, hearing in-person, radio, and telephone conversations, recognizing changes in sound, speaking clearly, identifying and distinguishing smells, and close visual acuity for data, figures, transcription, computer-terminal viewing, or extensive reading.
Ability to perform substantial repetitive movements of the wrists, hands, and/or fingers and to express or exchange spoken information, including conveying detailed instructions accurately and concisely.

Nice To Haves

Bachelor’s degree in Public Administration, Business Administration, Management, Finance, Planning, or a related field.
Municipal government experience.
Professional certification related to business licensing, revenue administration, code administration, or public administration.

Responsibilities

Oversee the daily operations of the Business License section, including annual renewals and online transactions.
Supervise staff by instructing, assigning, planning, and reviewing work; evaluating performance; and completing performance evaluations.
Organize, prioritize, and assign work and schedule activities to meet objectives.
Establish schedules and methods for providing business license and revenue services, identify resource needs, and allocate resources.
Reconcile and balance customer receipts, prepare journal vouchers to correct data-entry errors, and verify cash receipt general ledger entries.
Ensure accurate processing of business and other licenses by staying current on city ordinances, codes, and regulations.
Advise staff of applicable changes and participate in developing and implementing goals, objectives, policies, and procedures.
Respond to and resolve difficult and sensitive customer inquiries and complaints.
Supervise customer service functions.
Ensure staff are trained to assist the public with applications and forms and to respond to questions and complaints.
Research, compile, and prepare reports; analyze data; and make recommendations.
Serve on committees and submit mandated reports to regulatory agencies or others as required.
Develop and oversee employee work schedules, review timesheets, address employee concerns, counsel or discipline employees as appropriate, assist with performance appraisals, direct work, and act as a liaison between employees.
Perform other duties as assigned.