License Administrator

Centric Software•Campbell, CA

3d•$90,000 - $110,000

About The Position

The License Administrator manages daily operational activities assigned to the Centric software team and ensures software orders are accurate. The role confirms orders, fulfills compliance and contract requirements, and assists customers with initiating new agreements and becoming entitled to use newly procured licenses. The administrator creates and distributes licenses accurately and promptly, monitors license expirations, verifies that products and configurations comply with Centric policies and sales-order requirements, and collaborates with Cloud Operations, Sales Operations, Legal, and Revenue Operations on license fulfillment. The role also supports customers, manages access to license records, maintains current order-specific product documentation, creates customer accounts, and records actions accurately. It requires understanding software deliverables and troubleshooting issues precisely. Centric Software provides a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to plan terms and eligibility requirements. The anticipated base salary range is $90,000–$110,000 per year; actual compensation depends on factors including experience, skills, qualifications, and work location.

Requirements

Bachelor’s degree in business or equivalent experience.
Two years of experience with MS Office applications, including Word, Excel, Outlook, and PowerPoint.
Two years of customer service experience, preferably in a similar role.
Strong written and verbal communication skills.
Strong analytical and critical-thinking skills.
Strict attention to detail, accuracy, and completeness.
Ability and willingness to conduct research and learn new systems and reports.
Well organized, with the ability to prioritize project work.
Ability to work proactively and manage multiple tasks.

Nice To Haves

Experience with other industry license systems, SaaS, and Atlassian products.
Experience with cross-platform data synchronization projects.
Knowledge of revenue recognition rules for SaaS and software fulfillment.

Responsibilities

Carefully follow established procedures to create and distribute new licenses accurately and in a timely manner.
Track license expirations and follow up with Sales Operations when a license is about to expire.
Distribute licenses only when authorized, follow procedures, and take initiative to help improve processes when needed.
Confirm that software products and configurations sold comply with Centric policies and sales-order requirements before fulfilling orders.
Collaborate with Cloud Operations, Sales Operations, Legal, and Revenue Operations to ensure accurate license fulfillment.
Follow established procedures to purchase products from third-party vendors when needed for license fulfillment.
Respond proactively to customer inquiries and investigate, resolve, or escalate issues promptly.
Manage internal employee access to license records and repositories as needed.
Ensure customer-facing product documentation is current and complies with the order configuration.
Understand the logic behind software deliverables to provide software accurately and troubleshoot issues precisely.
Create and enable customer accounts with the correct order-specific products and documentation.
Log all actions accurately.