License Administrator

Centric Software • Campbell, CA

2d

About The Position

The License Administrator manages daily operational activities assigned to the Centric software team and ensures software orders are accurate. The role confirms orders, fulfills compliance and contract requirements, and assists customers with initiating agreements and becoming entitled to use newly procured licenses.

The administrator follows established procedures to create and distribute licenses accurately and on time, tracks license expirations, and distributes licenses only when authorized. The role verifies that products and configurations comply with Centric policies and sales order requirements, coordinates fulfillment with internal teams and third-party vendors, and provides timely customer assistance. It also involves maintaining license records and repositories, ensuring customer-facing product documentation is current and order-specific, creating customer accounts, understanding software deliverables to support accurate fulfillment and troubleshooting, and logging actions accurately.

Requirements

• Bachelor's degree in business or equivalent experience.
• Two years of experience with MS Office applications, including Word, Excel, Outlook, and PowerPoint.
• Two years of customer service experience.

Nice To Haves

• Customer service experience in a similar role.
• Experience with industry license systems, SaaS, or Atlassian products.
• Experience with cross-platform data synchronization projects.
• Strong written and verbal communication skills.
• Strong analytical and critical thinking skills.
• Strict attention to detail, accuracy, and completeness.
• Ability and willingness to conduct research and learn new systems and reports.
• Strong organization and prioritization skills.
• Ability to work proactively and manage multiple tasks.
• Knowledge of revenue recognition rules for SaaS and software fulfillment.

Responsibilities

• Manage daily operational activities assigned to the Centric software team and ensure software orders are accurate.
• Create and distribute new licenses accurately and in a timely fashion, following established procedures and authorization requirements.
• Track license expirations and follow up with Sales Operations when a license is about to expire.
• Confirm that software products and configurations comply with Centric policies and sales order requirements before fulfilling orders.
• Collaborate with Cloud Operations, Sales Operations, Legal, Revenue Operations, and other teams to ensure accurate license fulfillment.
• Follow established procedures to purchase products from third-party vendors as needed for license fulfillment.
• Respond to customer inquiries and investigate, resolve, or escalate issues promptly.
• Manage internal employee access to license records and repositories as needed.
• Ensure customer-facing product documentation is up to date and complies with the order configuration.
• Create and enable customer accounts with the correct order-specific products and documentation.
• Understand software deliverables to fulfill them accurately and troubleshoot issues precisely.
• Log all actions accurately.
• Take initiative to help improve processes when necessary.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Other applicable benefits, subject to plan terms and eligibility requirements

What This Job Offers

• Job Type: Full-time