Senior Business Immigration Consultant (Experienced Paralegal)

Fragomen•Phoenix, AZ

47d•Hybrid

About The Position

Fragomen's Senior Business Immigration Consultant position offers an opportunity to make an immediate impact, with training, development, and long-term growth opportunities. Fragomen focuses exclusively on immigration, providing a dynamic and challenging work environment with passionate professionals. The company assists clients in navigating global immigration complexities to achieve their goals through world-class client service and technology solutions. This position will be based in the Phoenix office, with 3 days/week in the office after a training period.

Requirements

Bachelor’s degree, Associate’s degree, Paralegal certification OR experience in a customer-facing or client service-oriented role
At least 5 years of business immigration experience (i.e., paralegal)
Strong knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes.
Experience with NIV, IV, PERM and job change analysis for clients
Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
Experience using various computer systems, including MS Word and Excel
Desire to contribute to a positive work environment, effectively collaborate and promote teamwork

Responsibilities

Perform substantive and client-facing work, including varied case-related duties requiring specialized knowledge and skills in employment-based immigration matters, exceeding typical paralegal responsibilities in a law firm.
Independently perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case analysis, and case drafting.
Oversee case status using case management and billing systems, run reports as needed, and assist with case review.
Act as a Subject Matter Expert in employment-based immigration and provide guidance to the team.
Work with clients to perform case intake, troubleshoot issues, establish case strategy, and recommend solutions and process improvements.
Generate clear, well-organized written work product demonstrating accurate application of immigration knowledge and problem-solving skills.
Proactively communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other inquiries.
Meet assigned deadlines adhering to Service Level Agreements (SLAs) and communicate case progress, status, and escalations to a supervisor.
Assist in hiring and training new team members and proactively identify ways to improve team productivity and office-wide projects.
Recognize when changes to immigration policy may impact work and collaborate with leadership to incorporate changes into processes.
Be fluent with case management and other reporting tools and technologies used to manage data and information.
Understand and contribute to team and individual productivity goals.
Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational, and client compliance (e.g., following Data Privacy protocols, using Connect accurately and in line with team and client protocols).