Senior Business Deployment Consultant

Caterpillar•Cary, NC

8d•Onsite

About The Position

The Senior Business Deployment Consultant helps accelerate dealer performance and supports adoption of new commercial capabilities across Caterpillar’s dealer network. The role partners with dealers and cross-functional teams to identify opportunities, solve business challenges, and implement practical solutions that deliver sustainable results. It supports go-to-market strategies, retail concepts, digital tools, and commercial processes to strengthen customer experience and business performance across sales, rental, service, aftermarket, and digital operations. The consultant serves as a trusted advisor, building local capability, supporting change adoption, and helping dealers achieve long-term success. The position evaluates dealer performance, diagnoses root causes, develops action plans, and uses KPIs and data-driven insights to monitor results. It supports deployment of new capabilities through scalable tools, playbooks, training, standard work, communications, and change-management activities. The role also builds relationships with dealer personnel, customers, and internal partners, applies Voice of Customer feedback, and shares deployment progress and insights with leadership. The position is based in Cary, NC; Peoria, IL; or Boise, ID. Employees are required to work onsite five days a week when not traveling. Expected travel is 50% domestic, with possible international travel depending on business need. Relocation assistance is available; visa sponsorship and ISE assistance are not available. The stated summary pay range is $128,470 to $192,710.

Requirements

At least five years of progressive experience in sales, service, rental, aftermarket, retail operations, or commercial leadership within the Caterpillar dealer network or a comparable industrial distribution environment, including leading teams or major initiatives.
Willingness to travel extensively, often on short notice, across multiple locations.
Customer focus and ability to use customer insights to develop practical solutions, strengthen relationships, and support business results.
Sound decision-making and critical-thinking skills, applying data and business insight to evaluate options and solve problems.
Negotiation skills to build alignment through collaborative, solutions-focused discussions.
Structured problem-solving skills to identify root causes, assess risks, and develop practical solutions.
Relationship-management skills, including maintaining open communication and aligning stakeholders around shared goals.
Project-management skills to plan, organize, and track work, resources, stakeholder communication, and outcomes.

Nice To Haves

Bachelor’s degree or equivalent experience.
Deep expertise in dealer operations, commercial business models, customer experience, digital tools, and large-scale performance improvement.
Ability to assess complex business performance, set strategic direction, make high-impact decisions, and deliver measurable results across multiple dealers or markets.
Experience as a Caterpillar field representative, dealer leader, or senior customer-facing commercial leader, with a record of influencing executive-level stakeholders.
Background in management consulting, operational excellence, continuous improvement, or business transformation, including leading complex, multi-stakeholder engagements.
Track record of designing and scaling commercial growth programs, retail concepts, pricing strategies, digital solutions, or other customer-focused initiatives.
Demonstrated success leading organization-wide change initiatives, influencing senior leaders, and mentoring cross-functional teams.

Responsibilities

Promote a strong safety culture by aligning deployment activities with company standards, best practices, and required protocols.
Model “Win the Right Way” behaviors and encourage collaboration, accountability, and continuous improvement.
Evaluate dealer performance across sales, rental, aftermarket, service, and digital operations to identify improvement opportunities.
Analyze business challenges, determine root causes, and develop practical action plans supporting measurable performance gains.
Partner with dealer teams to execute improvement strategies and achieve sustainable business outcomes.
Use key performance indicators and data-driven insights to monitor progress, adjust actions, and remove operational barriers.
Coach dealer personnel and help establish repeatable processes that support long-term success.
Support launch and adoption of commercial capabilities, including go-to-market strategies, retail concepts, digital solutions, and customer programs.
Create and refine scalable tools, playbooks, training materials, and standard work processes for consistent execution.
Lead change-management activities, including communication, training, adoption planning, and reinforcement.
Partner with internal stakeholders to align priorities, remove obstacles, and capture best practices for broader deployment across the dealer network.
Share progress updates, deployment results, and key insights with leadership and stakeholders.
Build trusted relationships with dealer personnel, customers, and internal business partners.
Influence and align stakeholders in support of business objectives and successful change adoption.
Gather and apply Voice of Customer feedback to strengthen commercial programs and deployment strategies.