Senior Business Deployment Consultant

Caterpillar Inc.•Peoria, IL

9d•$128,470 - $192,710•Onsite

About The Position

The Senior Business Deployment Consultant helps accelerate dealer performance and adoption of new commercial capabilities across Caterpillar’s dealer network. The role partners with dealers and cross-functional teams to identify opportunities, address business challenges, and implement practical solutions that deliver sustainable results. It supports go-to-market strategies, retail concepts, digital tools, and commercial processes that strengthen customer experience and business performance across sales, rental, service, aftermarket, and digital operations. The consultant serves as a trusted advisor, building local capability, supporting change adoption, and helping dealers achieve long-term success. The position promotes Caterpillar safety standards and “Win the Right Way” behaviors. It evaluates dealer performance, analyzes root causes, develops and executes improvement plans, and uses KPIs and data-driven insights to monitor progress. It also supports deployment of commercial capabilities by creating scalable tools and training, leading change-management activities, aligning internal stakeholders, and sharing results and insights. The role builds relationships with dealers, customers, and internal partners and applies Voice of Customer feedback to improve programs and deployment strategies.

Requirements

Five or more years of progressive experience in sales, service, rental, aftermarket, retail operations, or commercial leadership within the Caterpillar dealer network or a comparable industrial distribution environment, including leading teams or major initiatives.
Willingness to travel extensively, often on short notice, to support business needs across multiple locations.
Customer focus and ability to use customer insights to develop practical solutions, strengthen relationships, and support business results.
Sound decision-making and critical-thinking skills, using data and business insight to evaluate options, solve problems, and make informed decisions.
Negotiation skills to build alignment through collaborative, solutions-focused discussions that balance business priorities, stakeholder needs, and long-term relationships.
Structured problem-solving skills to identify root causes, assess risks, and develop practical solutions.
Relationship-management skills, including maintaining open communication and aligning stakeholders around shared goals.
Project-management skills to plan, organize, and track work, resource alignment, stakeholder communication, and outcomes.

Nice To Haves

Bachelor’s degree or equivalent experience.
Deep expertise in dealer operations, commercial business models, customer experience, digital tools, and large-scale performance improvement.
Ability to assess complex business performance, set strategic direction, make high-impact decisions, and deliver measurable results across multiple dealers or markets.
Experience as a Caterpillar field representative, dealer leader, or senior customer-facing commercial leader, with a record of influencing executive-level stakeholders.
Background in management consulting, operational excellence, continuous improvement, or business transformation, including leading complex, multi-stakeholder engagements.
Track record of designing and scaling commercial growth programs, retail concepts, pricing strategies, digital solutions, or other customer-focused initiatives.
Demonstrated success leading organization-wide change initiatives, influencing senior leaders, and mentoring cross-functional teams.

Responsibilities

Promote a strong safety culture by aligning deployment activities with company standards, best practices, and required protocols.
Model “Win the Right Way” behaviors and encourage collaboration, accountability, and continuous improvement.
Evaluate dealer performance across sales, rental, aftermarket, service, and digital operations to identify improvement opportunities.
Analyze business challenges, determine root causes, and develop practical action plans that support measurable performance gains.
Partner with dealer teams to execute improvement strategies and drive sustainable business outcomes.
Use key performance indicators and data-driven insights to monitor progress, adjust actions, and remove operational barriers.
Coach dealer personnel and establish repeatable processes that support long-term success.
Support the launch and adoption of commercial capabilities, including go-to-market strategies, retail concepts, digital solutions, and customer programs.
Create and refine scalable tools, playbooks, training materials, and standard work processes.
Lead change-management activities, including communication, training, adoption planning, and reinforcement.
Partner with internal stakeholders to align priorities, remove obstacles, and capture best practices for broader dealer-network deployment.
Share progress updates, deployment results, and key insights with leadership and stakeholders.
Build trusted relationships with dealer personnel, customers, and internal business partners.
Influence and align stakeholders around business objectives and successful change adoption.
Gather and apply Voice of Customer feedback to strengthen commercial programs and deployment strategies.