Senior Business Consultant

BMO•Toronto, ON

8d•CA$94,600 - CA$176,000

About The Position

This role supports the establishment of an operational enterprise customer information (ECIF) and Information Delivery Platform (IDP) across BMO Financial Group. The goal is to enable an integrated enterprise customer experience across channels and lines of business. This includes consistent customer data collection, direct linkages of product systems to the CIF platform, and daily customer information delivery to analytical data marts for business insights, analytics, and reporting. The role also involves supporting the establishment of Party Model logic and governance, facilitating data clean-up and customer matching across all lines of business, and developing an integrated view of data requirements for the Customer domain in partnership with Data Owners and Data Stakeholders. The Senior Business Consultant will define enterprise standards for data quality, determine key performance indicators and data quality metrics, review data quality reports, and formulate remediation plans. They will consult and make recommendations for the ECIF and IDP roadmaps, participate in the development of strategic and tactical Data Governance and CIF plans, and support the delivery of Customer Information & IDP initiatives requiring technology solutions. Collaboration with stakeholders, including senior management, is key to defining business objectives, processes, and requirements, ensuring recommendations are business and technically sound, and that long-range operations are effective and efficient. The role involves determining the best approach for requirements elicitation, analysis, validation, and prioritization, directing and coordinating requirements project staff, and ensuring stakeholder engagement in communications between IT and business teams. Additionally, the role provides coaching and professional guidance to Business Analysts.

Requirements

7-10+ years of related experience and education
Solid business knowledge of the Finance/Banking industry
Comprehensive practical and theoretical knowledge in the areas of Customer Information sufficient to be considered the internal subject matter expert
Influential skills sufficient to resolve situations where others need to be convinced of the value of preferred options or alternatives
Experience in large data management and environments
Experience leading and managing small teams
Well-developed presentation / analytical skills
Developed management skills sufficient to lead / motivate and be able to function within a matrix management environment
Project planning and management skills sufficient to establish, prioritize and coordinate objectives for a variety of non-routine assignments or projects

Responsibilities

Support the establishment of an operational enterprise customer information (ECIF) and Information Delivery Platform (IDP).
Ensure consistent customer data collection across channels (e.g., name, address, household, connections, channel preferences/permissions).
Facilitate data clean-up and customer matching across all lines of business.
Develop an integrated view of data requirements for the Customer domain in partnership with Data Owners and Data Stakeholders.
Define enterprise standards for data quality with the Chief Data Governance Program office and Data Risk Directive.
Determine key performance indicators and data quality metrics.
Review data quality reports with Data Owners and Data Stakeholders to understand root causes and formulate remediation plans.
Consult and make recommendations for the ECIF and IDP roadmaps.
Participate in the development of strategic and tactical Data Governance and CIF plans.
Support the delivery of Customer Information & IDP initiatives that require technology solutions.
Collaborate with stakeholders, including senior management, to define business objectives, processes, and requirements.
Ensure recommendations are business and technically correct and that long-range operations are effective and efficient.
Determine the best approach for eliciting, analyzing, validating, and prioritizing requirements.
Direct and coordinate requirements project staff and activities.
Ensure all necessary stakeholders are engaged in communications between the IT project team and the business.
Provide coaching, professional guidance, and support to Business Analysts.