About The Position
We are seeking a highly analytical and collaborative Business Analyst / Subject Matter Expert (SME) to support work within the VSG Virtual Skills group stream. The ideal candidate will bring strong facilitation skills, the ability to engage effectively with stakeholders, and experience working within complex program environments such as ESDC or similar domains.
Requirements
- Strong analytical and problem solving skills
- Proven ability to facilitate workshops and build collaborative relationships with stakeholders
- Excellent communication and active listening skills, with the ability to translate and adapt to client specific terminology (ideally ESDC)
- Familiarity with Business Analysis foundations (BAD) and methodologies
- Knowledge of ESDC programs such as Employment Insurance (EI), Old Age Security (OAS), Canada Pension Plan (CPP), or equivalent domain experience
- Agile Business Analysis
- English
- Team Collaboration
Nice To Haves
- Experience with VSGs, workload management, or similar operational frameworks
- Basic understanding of Curam
- French
- Experience using AI tools is an asset; however, candidates should apply critical judgment to ensure data quality and relevance, using AI primarily to support visualization and structuring of outputs.
Responsibilities
- Lead and support analysis activities related to VSG groupings, workload management, and program understanding
- Facilitate focused working sessions with SMEs and stakeholders to define, refine, and document groupings
- Translate business needs into clear, structured deliverables aligned with ESDC terminology and standards
- Maintain and update artifacts such as grouping spreadsheets and ADO work items
- Collaborate closely with internal leads and client stakeholders to ensure alignment and quality of outputs
- Incorporate meeting insights rapidly into deliverables through active listening and real time synthesis
- Contribute to continuous improvement of processes, tools, and documentation practices
Benefits
- Ownership from day 1
- Collective success
- Shaping company strategy and direction
- Developing innovative solutions
- Building relationships with teammates and clients
- Accessing global capabilities
- Opportunities to scale ideas
- Embracing new opportunities
- Expansive industry and technology expertise
- Company built to grow and last
- Supportive leaders
- Focus on health and well-being
- Opportunities to deepen skills
- Opportunities to broaden horizons
- Valuing the strength that diversity brings
- Fostering a workplace where everyone belongs
- Collaborating with clients to build more inclusive communities
- Empowering all CGI partners to thrive
- Equal-opportunity employer
- Accommodation during the recruitment process
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
