Senior IT Business Consultant

Manulife • Boston, MA

2d • Hybrid

About The Position

Support development of transformation roadmap for organization’s Global High Net Worth (GHNW) business across business operations. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] . We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

Requirements

• Master’s degree or foreign equivalent in Computer Science, Applied Computer Science, Computer Applications, or a closely related field and 4 years of experience designing and implementing Salesforce solutions in support of medium to large projects.
• 4 years of Salesforce Financial Services Cloud experience including designing and implementing solutions tailored to meet needs of client specific requirements for setting up account/contact relationships, maintaining insurance policy information of account holders, and building workflows to support New Business Case Management process.
• 4 years of Salesforce Service Cloud experience including Salescloud, Salesforce FSL, and Salesforce Marketing Cloud.
• 4 years of experience planning and delivering user stories in an Agile SCRUM environment.
• 3 years insurance production development experience including designing and deploying Salesforce solutions to configure case management workflows, integrate party creation, maintain systems, and customize data models that support case management, underwriting, compliance, and titles for insurance industry.

Responsibilities

• Support development of transformation roadmap for organization’s Global High Net Worth (GHNW) business across business operations.
• Liaise with business partners to determine business needs, goals and objectives, and analyze complex IT issues.
• Analyze sophisticated/complex problems and understand business and technical goals and objectives.
• Conduct root cause analysis to develop IT solutions.
• Collaborate with Product Owner and Scrum Team to translate business objectives into Epics, Features, and detailed User Stories.
• Collaborate with internal teams and external vendors to ensure technical solutions and product increments conform with business needs.
• Produce high quality user stories and acceptance criteria in support of IT and business requirements.
• Develop new processes and upgrade existing workflows aligned with organization’s IT and business strategies.
• Grow and develop analytical capabilities and contribute to advancements and innovations within the practice.
• Understand testing requirements and build and support test planning and execution to validate system solutions meet business requirements.
• Identify emerging market and industry trends.
• Participate in communities of practice to bring industry standard methodologies to teams.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
• full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior