Senior Business Consultant

BMO•Toronto, ON

3d•CA$94,600 - CA$176,000

About The Position

This role supports the establishment of an operational enterprise customer information (ECIF) and Information Delivery Platform (IDP) across BMO Financial group. The goal is to enable an integrated enterprise customer experience across channels and lines of business. This includes consistent customer data collection, direct linkages of product systems to the CIF platform, and daily customer information delivery to analytical data marts for business insights, analytics, and reporting. The role also involves supporting the establishment of Party Model logic and governance, facilitating data clean-up and customer matching across all lines of business, and defining enterprise standards for data quality in partnership with the Chief Data Governance Program office and Data Risk Directive. Key performance indicators and data quality metrics will be determined, and data quality reports will be reviewed with Data Owners and Stakeholders to identify root causes of deficiencies and formulate remediation plans. The position will consult and make recommendations, support the development of ECIF and IDP roadmaps, and participate in the development of strategic and tactical Data Governance and CIF plans. The role supports the delivery of Customer Information & IDP initiatives requiring technology solutions, collaborates with stakeholders to define business objectives, processes, and requirements, and ensures recommendations are business and technically sound for long-range operational effectiveness and efficiency. The consultant determines the best approach for requirements elicitation, analysis, validation, and prioritization, directs and coordinates requirements project staff and activities, and ensures necessary stakeholders are engaged in communications between IT and business teams.

Requirements

7-10+ years of related experience and education
Solid business knowledge of the Finance/Banking industry
Comprehensive practical and theoretical knowledge in the areas of Customer Information sufficient to be considered the internal subject matter expert
Influential skills sufficient to resolve situations where others need to be convinced of the value of preferred options or alternatives
Experience in large data management and environments
Experience leading and managing small teams
Well-developed presentation / analytical skills sufficient to provide detailed explanation and interpretation of factual and conceptual information and ideas, and creatively and precisely articulate ideas that involve interpretation, analysis and assessment
Developed management skills sufficient to lead / motivate and be able to function within a matrix management environment
Project planning and management skills sufficient to establish, prioritize and coordinate objectives for a variety of non-routine assignments or projects

Responsibilities

Support the establishment of an operational enterprise customer information (ECIF) and Information Delivery Platform (IDP).
Ensure consistent customer data collection across channels (e.g., name, address, household, connections, channel preferences/permissions).
Facilitate direct linkages of product systems to the CIF platform.
Ensure daily customer information is delivered to analytical data marts for business insights, analytics, and reporting.
Support the establishment of Party Model logic & governance.
Facilitate data clean-up and customer matching across all lines of business.
Facilitate the development of an integrated view of data requirements for the Customer domain.
Define enterprise standards for data quality with the Chief Data Governance Program office and Data Risk Directive.
Determine key performance indicators and data quality metrics.
Review data quality reports with Data Owners and Data Stakeholders to understand root causes of quality deficiencies and formulate remediation plans.
Consult and make recommendations for the ECIF and IDP roadmaps.
Participate in the development of strategic and tactical Data Governance and CIF plans.
Support the delivery of Customer Information & IDP initiatives that require technology solutions.
Collaborate with stakeholders, including senior management, to define business objectives, processes, and requirements.
Ensure recommendations are business and technically correct and that the long-range operations of initiatives are effective and efficient.
Determine the best approach for eliciting, analyzing, validating, and prioritizing requirements.
Direct and coordinate requirements project staff and activities.
Ensure all necessary stakeholders are engaged in communications between the Information Technology (IT) project team and the business.
Provide coaching, professional guidance, and support to Business Analysts.