Senior Business Systems Consultant

State of Indiana•Indianapolis, IN

2d•Onsite

About The Position

The Department of Natural Resources (DNR) is seeking a highly skilled Business Consultant, Senior to join our team. In this role, you will collaborate closely with staff across the agency to conduct research, gather data, and define both business and functional requirements. You will also support data entry and assist with the implementation of key projects that drive the agency’s mission forward. As a critical liaison between business and technical teams, you will use your leadership, expertise, and high-quality work products to establish and maintain processes that ensure issues are identified, tracked, diagnosed, and resolved efficiently. Your work will help ensure that business needs and strategic plans are effectively aligned with project delivery.

Requirements

Thorough knowledge of the organization's business systems and commercial business applications.
Thorough knowledge of technical problems and solutions as they relate to the current and future business environment.
Advanced knowledge of the application of software engineering process tools.
Advanced knowledge of project management theories and practices and the ability to apply that knowledge.
Thorough knowledge of fundamental concepts, system design, relationships between various elements of the overall solution.
Ability to comprehend and translate business systems or application requirements in a meaningful and functional manner.
Ability to apply system development methodologies to oversee systems modifications and initiatives.
Ability to use logic and critical thinking to address issues efficiently and effectively.
Ability to understand the implications of new information for both current and future problem-solving and decision-making.
Working knowledge of the application of software development methodologies.
Familiarity with using and interpreting data structures and relationships.
Ability to understand how change management methodology aligns with and enhances project management and implementation.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Ability to lead, encourage and influence others to perform.
Effectively communicate both orally and in writing.
At least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Proficiency in writing Business Requirements Documents (BRDs).
Strong skills in Tableau and SQL.
Salesforce Administration training or experience is a plus.
Excellent communication, analytical, and problem-solving abilities.
Experience working in a collaborative, cross-functional environment.

Responsibilities

Partner with business and technical teams to define and document requirements.
Conduct research, analyze data, and contribute to project planning and execution.
Support data entry, process mapping, and implementation activities.
Develop and maintain processes for issue identification and resolution.
Ensure alignment between business objectives and project outcomes.
Contribute to testing, quality assurance, and continuous process improvement.
Promotes the utilization of technical services to resolve business issues within the enterprise, agency, program area, division or product line.
Provides technical leadership on complex business intelligence projects and performs as a Subject Matter Expert in business or functional area.
May lead re-engineering team and act as project manager in some cases.
May participate in strategic planning processes for Information Technology Division, seeking opportunities to apply current and future service offerings to meet the needs of current and potential customers.
Develops technical standards and policies to meet the needs of customers, peers and management.
Recommends and facilitates quality improvement efforts.
May serve as a team leader providing guidance, advice, supervision and/or training to other Business Analysts.
Assists, directs, trains, monitors, and coordinates the work of less experienced staff and assists with the development of difficult and highly complex programs.
Formulates and defines system scopes and objectives through research and fact-finding combined with a basic understanding of user needs, business systems and industry best practices.
Creates process change through the integration of new processes with existing ones and communication of changes to impacted Business Systems teams.
Establishes contracts for the procurement of technical business solutions.
Establishes and maintains strategic partnerships with assigned customers in order to help them meet their business and technical needs.
Provides leadership in the development of strategic plans based on customer needs.
Analyzes business and user needs, documents requirements, devises new technical business system solutions, and translates into proper system requirement specifications.
Devises or modifies procedures to solve problems considering telecommunications equipment and systems or computer equipment capacity and limitations, operating time, and form of desired results.
Facilitates the delivery of technical business solutions.
Manages the expectations of customers, peers, vendors and management.
Establishes contracts for the procurement of technical business solutions.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access