Business Systems Consultant

State of Indiana•Indianapolis, IN

2d•$70,122•Onsite

About The Position

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Department of Child Services: Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions! The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation: Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination. Vision: Every child in Indiana thrives in a safe, loving, forever home. Purpose: Ignite hope. Cultivate joy. Role Overview: The Business Systems Consultant supports the administration and management of DCS SharePoint sites while providing technical assistance for other Microsoft 365 applications, including Power Automate, Forms, and Power BI. You will also provide day-to-day support for general IT-related issues and assist with agency technology projects.

Requirements

Strong SharePoint Administration & Information Architecture
Power Platform Automation Skills
Troubleshooting & Customer Support
Thorough knowledge of the organization's business systems and commercial business applications.
Thorough knowledge of technical problems and solutions as they relate to the current and future business environment.
Advanced knowledge of the application of software engineering process tools.
Advanced knowledge of project management theories and practices and the ability to apply that knowledge.
Thorough knowledge of fundamental concepts, system design, relationships between various elements of the overall solution.
Ability to comprehend and translate business systems or application requirements in a meaningful and functional manner.
Ability to apply system development methodologies to oversee systems modifications and initiatives.
Ability to use logic and critical thinking to address issues efficiently and effectively.
Ability to understand the implications of new information for both current and future problem-solving and decision-making.
Working knowledge of the application of software development methodologies.
Familiarity with using and interpreting data structures and relationships.
Ability to understand how change management methodology aligns with and enhances project management and implementation.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Ability to lead, encourage and influence others to perform.
Effectively communicate both orally and in writing.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Promotes the utilization of technical services to resolve business issues within the enterprise, agency, program area, division or product line.
Provides technical leadership on complex business intelligence projects and performs as a Subject Matter Expert in business or functional area.
May lead re-engineering team and act as project manager in some cases.
May participate in strategic planning processes for Information Technology Division, seeking opportunities to apply current and future service offerings to meet the needs of current and potential customers.
Develops technical standards and policies to meet the needs of customers, peers and management.
Recommends and facilitates quality improvement efforts.
May serve as a team leader providing guidance, advice, supervision and/or training to other Business Analysts.
Assists, directs, trains, monitors, and coordinates the work of less experienced staff and assists with the development of difficult and highly complex programs.
Formulates and defines system scopes and objectives through research and fact-finding combined with a basic understanding of user needs, business systems and industry best practices.
Creates process change through the integration of new processes with existing ones and communication of changes to impacted Business Systems teams.
Establishes contracts for the procurement of technical business solutions.
Establishes and maintains strategic partnerships with assigned customers in order to help them meet their business and technical needs.
Provides leadership in the development of strategic plans based on customer needs.
Analyzes business and user needs, documents requirements, devises new technical business system solutions, and translates into proper system requirement specifications.
Devises or modifies procedures to solve problems considering telecommunications equipment and systems or computer equipment capacity and limitations, operating time, and form of desired results.
Facilitates the delivery of technical business solutions.
Manages the expectations of customers, peers, vendors and management.
Establishes contracts for the procurement of technical business solutions.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access