Senior Business Analyst — Software Change Management

Infosys

1d•$66,100 - $102,200•Onsite

About The Position

Infosys Public Services is seeking a Senior Business Analyst specializing in software change management to join its team in Merrifield, Virginia. The role primarily supports the management and coordination of software changes, connecting business stakeholders with technical teams and ensuring approved business needs are clearly communicated and delivered. The position also provides technical guidance on system and enterprise-level requirements and the design of Delivery & Retail Technologies (DRT). It facilitates technical requirements gathering from system owners, supports platform integration, develops technology designs, and provides technical support through development, reviews, testing, certification, and deployment. The role develops enterprise-level technology and process architectures for delivery and retail domains, applying industry practices to reduce client total cost of ownership. It also independently analyzes task orders, including software development work issued to other suppliers, and prepares LOE and ROM estimates to assess proposed schedules, resources, and costs. The job entails sitting and working at a computer for extended periods and communicating by telephone, email, or face-to-face. Travel may be required, and the position may require relocation and/or travel to the work or project location. A bachelor's degree or foreign equivalent is required, although three years of progressive relevant experience may substitute for each year of education. Candidates with a master's degree are strongly preferred. Applicants must be authorized to work in the United States without employer-based visa sponsorship; Infosys cannot provide sponsorship for this role.

Requirements

At least four years of experience in business analysis, business systems analysis, software change management, requirements management, or a related field.
Point-of-sale (POS) retail experience or software change experience with a POS.
Experience gathering, documenting, and validating business and functional requirements.
Experience coordinating software changes across business and technical teams.
Experience performing business, operational, and cross-system impact analysis.
Experience developing process documentation, use cases, acceptance criteria, and traceability materials.
Experience supporting testing, user acceptance, implementation, and change-management activities.
Experience tracking risks, issues, actions, assumptions, decisions, and dependencies.
Strong written, verbal, facilitation, organization, and stakeholder-management skills.
Experience with Microsoft Word, Excel, PowerPoint, Teams, Outlook, and comparable collaboration tools.
Bachelor’s degree or foreign equivalent from an accredited institution; three years of progressive relevant experience may substitute for each year of education.
Must be authorized to work for any employer in the United States without employer-based visa sponsorship.

Nice To Haves

Experience with Jira, ServiceNow, or another requirements, change, or issue-tracking platform.
Master’s degree; candidates who have completed a master's degree program are strongly preferred.

Responsibilities

Gather, document, and validate business and functional requirements.
Coordinate discussions between business stakeholders and technical teams.
Document requested software changes and support change intake, prioritization, and tracking.
Perform business, operational, and cross-system impact analysis, identifying affected applications, processes, interfaces, users, and stakeholders.
Coordinate requirements reviews and approvals and maintain traceability from requirements through testing and implementation.
Develop business process documentation, use cases, and acceptance criteria.
Support user acceptance testing and clarify defects.
Coordinate stakeholder communications and status updates.
Track decisions, assumptions, risks, actions, issues, and dependencies.
Support change-management and implementation activities and communicate business needs and approved changes to technical teams.
Provide technical guidance in defining system and enterprise-level requirements and designing Delivery & Retail Technologies (DRT).
Facilitate collection of technical requirements from system owners to support successful integration across platforms.
Develop technology designs and provide technical support during development, including leading technical review sessions, overseeing testing and certification, and supporting deployment.
Develop enterprise-level technology and process architectures for delivery and retail domains, applying industry best practices to reduce client total cost of ownership.
Independently analyze task orders, including software development tasks issued to other suppliers.
Develop level-of-effort (LOE) and rough order of magnitude (ROM) estimates to validate supplier proposals and assess proposed schedules, resources, and costs.