Senior Analyst, IT Change Management

Raymond James • Saint Petersburg, FL

6d • Hybrid

About The Position

The Senior Analyst supports the execution and governance of the IT Change Management program within the Raymond James production environment, with a primary focus on higher-risk and complex changes. The role uses independent judgment to evaluate Change Requests, facilitate Change Advisory Board (CAB) oversight, and ensure adherence to the Raymond James Change Management Standard. It also leads recurring control reviews, supports audit readiness, identifies trends and systemic risks, and partners with IT stakeholders and Regional CMOs to promote consistent governance across the Global Change Management program. The position contributes to initiatives that strengthen controls, improve process efficiency, and advance the maturity of the Global Change Management framework.

This is a hybrid role. The associate is expected to work from a Raymond James office at least three days per week, including either Monday or Friday. The role is not eligible for work visa sponsorship, now or in the future. Travel is less than 25%.

The position’s total compensation includes base salary or wages and may include additional cash or equity compensation, discretionary bonuses, or commissions. Benefits may include medical, dental, and vision coverage; life, critical illness, and accident insurance; disability benefits; retirement savings; paid time off, including vacation, holidays, and sick leave; and parental leave. Eligibility and specific offerings may vary by position and employment status.

Requirements

• At least 2 years of relevant experience in an IT function using a formal Change Management framework, or in a comparable governance function with exposure to production environment controls and risk-based decision-making.
• Strong risk management skills, including the ability to identify, assess, prioritize, and communicate operational risk and evaluate impacts across varying scenarios.
• Advanced analytical skills, including the ability to evaluate documentation, assess compliance with governance standards, and recommend risk-based actions.
• Ability to develop recommendations based on expected benefits, costs, risk exposure, and overall value to stakeholders.
• High attention to detail and control discipline, with the ability to apply governance criteria and documentation standards consistently.
• Strong written and verbal communication skills and the ability to engage effectively with technical teams and senior leadership.
• Professionalism and sound judgment in highly regulated, auditable environments.
• Completed high school education or equivalent.

Nice To Haves

• Familiarity with the ITIL framework and its use in structured IT service management environments.
• Experience in regulated industries, including environments subject to SOX, SEC, FFIEC, and/or ISO 27001-aligned controls.
• Proficiency with ServiceNow or a comparable ITSM platform.
• Technical background or exposure to infrastructure, application support, systems engineering, or related domains.

Responsibilities

• Maintain knowledge of the IT Change Management Standard, enterprise policies, and applicable regulatory requirements; ensure adherence in daily operations and identify, report, and escalate patterns of noncompliance.
• Assess risk related to products, applications, infrastructure changes, and new business initiatives affecting the IT production environment, ensuring changes remain within established risk appetite and regulatory expectations.
• Evaluate and approve Change Requests by validating risk assessments, business justification, impacted configuration items and services, implementation sequencing, backout plans, testing evidence, maintenance-window alignment, and lead-time compliance.
• Identify scheduling conflicts, cross-functional dependencies, blackout-window violations, and elevated-risk conditions, escalating issues as necessary.
• Work with Change Requestors and technical teams to remediate incomplete, inaccurate, or non-compliant submissions and provide guidance and constructive challenge.
• Facilitate weekly Change Advisory Board meetings, including setting agendas, preparing and distributing risk summaries, gathering and documenting change details, leading discussions of deployment risks and readiness, recording and distributing minutes, and coordinating follow-up actions.
• Evaluate Post Implementation Reviews to assess change quality and compliance outcomes, identify systemic issues, and escalate concerns as appropriate.
• Monitor and manage Change Management workflows and queues in ServiceNow to support timely review, approval, escalation, and closure of Change Requests and maintain an accurate system of record.
• Conduct recurring Change Management control reviews, validate adherence to established processes, support audit readiness, and coordinate remediation of control deficiencies.
• Contribute to reporting, projects, documentation updates, and continuous process improvement initiatives that enhance governance, operational efficiency, and the maturity of the Global Change Management program.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Critical illness insurance
• Accident insurance
• Disability benefits
• Retirement savings
• Paid time off, including vacation, holidays, and sick leave
• Parental leave
• Potential additional compensation, such as cash or equity compensation, discretionary bonuses, or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED