Senior Business Analyst

State of Utah Office of the Governor • Taylorsville, UT

4d • Onsite

About The Position

The Office of Recovery Services (ORS) is seeking a collaborative, analytical, and detail-oriented Senior Business Analyst to join the Imaging team within Business Electronic Technology (BET). The position supports and optimizes document imaging technology, automated workflow systems, relational database querying, and data reporting to meet agency objectives and IRS and federal data compliance standards.

The role coordinates and supports imaging hardware, capture platforms, and document workflows; uses SQL to query PostgreSQL or comparable relational databases and prepare ad-hoc reports; and works with operational units, technical staff, and external partners to evaluate processes, gather requirements, automate workflows, and resolve application issues. It also plans and executes testing for software upgrades, application enhancements, and scanner hardware integration, while recommending user-level improvements to system throughput and efficiency.

The Senior Business Analyst reviews operations and data practices for compliance with state procedures, security guidelines, and IRS safeguarding regulations. The role facilitates project workgroups, documents findings and program specifications, and provides technical guidance and training to agency end-users. The position is full-time and on-site in Taylorsville, Utah. A background check is required; a drug test is not required. The selected applicant may have access to Federal Tax Information, HIPAA information, Criminal Justice Information, and other confidential information.

Requirements

• Practical knowledge and proficiency with SQL, including the ability to write queries and generate ad-hoc reports in PostgreSQL or a comparable relational database system.
• Professional or technical experience supporting, troubleshooting, and configuring PC hardware, Windows OS, and peripheral devices, particularly document scanners.
• Ability to analyze business operations, identify technical or workflow bottlenecks, and propose effective solutions.
• Strong written and verbal communication skills, including the ability to document technical requirements, draft user instructions, and communicate with non-technical business users.

Nice To Haves

• Direct experience with document imaging, capture, and content management platforms such as OPEX, Kofax, OpenText Content Manager, A2iA, VRS, or Adobe Acrobat Pro.
• Prior professional experience conducting business, operational, or financial analysis in case management or financial systems.
• Formal technical education, an associate or bachelor’s degree in Computer Science, Information Technology, or a related discipline, or professional technical certifications.

Responsibilities

• Coordinate, maintain, and support imaging hardware, capture platforms, and document workflows, including high-volume scanners, desktop systems, and imaging software.
• Use SQL to query PostgreSQL relational databases or comparable systems, extract datasets, and generate ad-hoc reports for operational analysis, program metrics, and management decisions.
• Work with ORS operational units, technical staff, and external partners to evaluate business processes, automate workflows, gather functional requirements, and resolve complex application problems.
• Plan and execute testing for software upgrades, application enhancements, and scanner hardware integration.
• Recommend user-level enhancements to improve system throughput and efficiency.
• Review operations and data practices for adherence to state procedures, security guidelines, and IRS safeguarding regulations.
• Facilitate project workgroups and document project findings and program specifications.
• Provide technical guidance and training to agency end-users.

Benefits

• Full benefits package eligibility.
• Job stability within a well-established organization.
• Career growth and opportunities for leadership.
• Meaningful work that benefits the community and supports organizational goals.
• Supportive work environment that values cooperation, strong work ethics, and mutual support.
• Work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed