Senior Billing Manager

Yusen Logistics • Franklin, TN

5d • Onsite

About The Position

The Senior Billing Manager oversees billing for Yusen Logistics (Americas) Inc. across all divisions and multiple operating systems, ensuring invoices are accurate and timely. The role tracks billing KPIs, monitors performance, develops standardized procedures and best practices, and drives billing efficiency and performance excellence. This position is fully onsite at the Franklin, Tennessee office.

The manager leads and develops the Billing department team, including setting goals, managing performance and staffing, training employees, and conducting performance appraisals. The role reviews billing data and reports to identify unbilled charges and accuracy issues, and prepares periodic reporting for senior management, including information about accounts in at-risk industries and sectors. Overnight travel may be required, up to 10%.

Requirements

• Bachelor’s degree or equivalent accounting experience.
• At least 10 years of Revenue Cycle or Billing experience, including four years at department management level.
• Strong knowledge and understanding of billing procedures.
• Excellent verbal and written communication skills.
• Ability to make sound business judgments while protecting the company’s interests.
• Ability to communicate with all levels of management.
• Excellent analytical and financial analysis skills.
• Strong organizational and time-management skills.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Ability to gather and interpret data, compile information, and prepare reports.
• Ability to train new hires in policies and procedures.
• Ability to develop and mentor staff.

Responsibilities

• Oversee the Billing department across divisions and multiple operating systems.
• Implement best practices and develop standardized billing review procedures; ensure billing policies and procedures are followed.
• Supervise the accurate and timely billing of customers.
• Develop team members’ communication, analytical, and reporting skills.
• Oversee preparation and distribution of periodic reports for senior management, including reports on accounts in at-risk industries and sectors.
• Manage and supervise Billing department staff, including department goals, performance management, staffing, training and staff development, and performance appraisals.
• Monitor billable charges by reviewing open billing reports and dashboards.
• Train and familiarize staff with current billing policies and procedures.
• Review, maintain, and generate reports to identify unbilled charges and assess billing accuracy.
• Review and analyze data and information concerning customer billing.
• Plan, prioritize, and monitor Billing activities.
• Complete or oversee assigned tasks and projects in a timely manner.
• Maintain regular and punctual attendance, cooperate with others, and interact appropriately with employees and customers.
• Use computers, email, reporting tools, work schedules, various operating systems, and Microsoft software, including MS D365.
• Comply with Company policies and procedures.
• Perform other duties as assigned.
• Travel overnight as required, up to 10%.

Benefits

• Medical insurance beginning the first of the month following the start date.
• Dental insurance beginning the first of the month following the start date.
• Vision insurance beginning the first of the month following the start date.
• 401(k) with company match.
• Standard 10 days of PTO.
• Eligibility for a bonus plan.
• Seven paid holidays.
• Eligibility for overtime pay if applicable.
• Flexible Spending Accounts.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and Long-Term Disability.
• Tuition Assistance Program.
• Commuter Benefits.
• Vacation.
• Additional benefits, subject to applicable eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior