Senior Billing Manager

Yusen Logistics•Franklin, TN

4d•Onsite

About The Position

The Senior Billing Manager oversees billing for Yusen Logistics (Americas) Inc. across all divisions, ensuring accurate and timely invoicing, tracking billing KPIs, and monitoring performance to improve efficiency. The role is based fully onsite at the Franklin, Tennessee office and leads the Billing department across multiple operating systems. It includes managing staff and department goals, developing team capabilities, maintaining billing policies and procedures, monitoring unbilled charges and billing accuracy, and preparing periodic reports for senior management.

Requirements

Bachelor’s degree or equivalent accounting experience.
Minimum of eight years of Revenue Cycle or Billing experience, with four years at the department management level.
Strong knowledge and understanding of billing procedures.
Excellent verbal and written communication skills.
Ability to make sound business judgments while protecting the company’s interests.
Ability to communicate with all levels of management.
Excellent analytical and financial analysis skills.
Strong organizational and time management skills.
Ability to handle multiple tasks simultaneously while paying attention to detail.
Ability to gather and interpret data, compile information, and prepare reports.
Ability to train new hires in policies and procedures.
Ability to develop and mentor staff.

Responsibilities

Provide oversight of the Billing department across Yusen Logistics (Americas) Inc. divisions and multiple operating systems.
Implement best practices, develop standardized review procedures, and ensure billing policies and procedures are followed.
Supervise customer billing to ensure it is accurate and timely.
Develop team members’ communication, analytical, and reporting skills.
Oversee the preparation and distribution of periodic reports for senior management, including accounts in at-risk industries and sectors.
Manage and supervise Billing department staff, including department goals, performance management, staffing, training and development, and performance appraisals.
Monitor billable charges using reports such as open billing reports and dashboards.
Train and familiarize staff with current billing policies and procedures.
Review, maintain, and generate reports to identify unbilled charges and assess billing accuracy.
Maintain regular and punctual attendance and travel overnight as required, up to 10%.
Work cooperatively with others and interact appropriately with employees and customers.
Use a computer, email, Microsoft software, MS D365, and various operating systems to prepare reports and work schedules.
Review and analyze customer billing data and information.
Plan, prioritize, and monitor Billing activities.
Complete or oversee assigned tasks and projects in a timely manner.
Comply with all company policies and procedures.
Perform other duties as assigned.