Senior Barista - FT

Barnes & Noble•Webster, NY

10d•$19

About The Position

A Senior Barista is an integral member of the Barnes & Noble Café team, welcoming customers, helping create a hospitable place to relax, and supporting a sense of community. The role requires mastery of key barista behaviors and operational skills, as well as helping newer Baristas learn to provide knowledgeable customer service. Senior Baristas are expected to be cheerful and helpful with customers, considerate and supportive of colleagues, positive and reliable in their work, willing to learn, punctual, flexible when scheduling needs arise, and proactive about raising concerns to leadership. The position also involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Employees may work in other stores when able and needed to support the wider Cluster. The Senior Barista performs café operations including using registers and other technology, merchandising café fixtures and bake cases, taking orders, preparing drinks and food to approved recipes, receiving deliveries using FIFO practices, making product recommendations, and completing cleaning tasks. They may also support the bookfloor team and are expected to understand loss-prevention procedures and use de-escalation techniques. With experience, the Senior Barista develops café product knowledge and contributes to an enjoyable dining experience through customer recommendations, attractive presentation, coaching baristas on beverage preparation, using training tools, communicating sales objectives and promotions, maintaining backstock and supporting ordering, and following café safety, hygiene, and sanitation procedures. The employee must comply with company policies and procedures. The position offers opportunities to advance along the career path as skills develop.

Requirements

Demonstrated mastery of key barista behaviors and operational competencies, with training provided for the role’s specified skills.
Cheerful, helpful customer-service approach and willingness to go out of the way to assist customers.
Supportive, considerate, and kind approach to colleagues.
Positive, energetic, hardworking, and reliable approach to assigned tasks.
Aptitude and willingness to learn new skills and knowledge.
Reliable and punctual attendance for scheduled shifts.
Flexibility to fill scheduling gaps when able; the store operates early mornings through late evenings every day, including weekends and most holidays.
Curiosity, initiative, and ambition to develop a café or bookselling career.
Ability to use varied technology, including registers, computers, and tablets, and troubleshoot routine issues.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoyment of working as a Barista.

Responsibilities

Welcome customers and help create a hospitable, community-oriented café experience.
Support colleagues and help newer Baristas learn café skills and provide knowledgeable customer service.
Serve as a resource for Baristas and raise concerns or issues to leadership in a timely manner.
Use registers, computers, tablets, programs, and other tools efficiently, troubleshooting routine issues.
Maintain café counters, floors, retail fixtures, visual presentation, and bake cases.
Take customer orders efficiently and help other Baristas serve customers quickly and reliably.
Support receiving and unpacking deliveries and follow First In, First Out (FIFO) practices.
Recommend food and beverage products, pairings, and customizations to customers.
Prepare drinks and food according to approved recipes and specification sheets.
Complete daily and weekly cleaning tasks and maintain café safety, hygiene, and sanitation standards.
Support the bookfloor team when needed and support other stores in the Cluster when able and needed.
Understand and follow loss-prevention procedures, identify theft or problematic behavior, and use de-escalation techniques while seeking support as appropriate.
Educate Baristas on proper beverage preparation and use café training tools appropriately.
Communicate sales objectives and company-supported initiatives, including promotions and Membership, to customers and colleagues.
Maintain café backstock effectively and help support proper ordering.
Maintain reliable and punctual attendance and be flexible and responsive to store scheduling needs.
Comply with company policies and procedures.