Barista-FT

Fort Sill Apache Companies•Lawton, OK

About The Position

The Barista prepares and serves brewed coffee, espresso, cappuccino, and kiosk food items according to established recipes and procedures. The role includes retrieving, preparing, and stocking food items; maintaining a neat, clean, and sanitary kiosk; and accepting cash, credit cards, and complimentary vouchers. The Barista is expected to represent Apache Casino Hotel’s core values, provide exceptional service, maintain an upbeat and outgoing demeanor, and follow the Eye, Hi, Goodbye program. Regular attendance is required. Schedules may vary according to business needs, with a reasonable expectation of working or being on call during busy weekends, holidays, events, and peak seasons. Other related duties, including cross-training, may be assigned by the reporting supervisor. The position requires following casino policies and applicable regulations, maintaining professional appearance standards, listening and responding to guests and team members, handling service failures, and collaborating with coworkers and other departments. The Barista must be able to operate department equipment, including espresso machines, steam wands, computers, point-of-sale systems, and telephones. Work involves prolonged periods of standing, walking, and other physical activity, with occasional lifting up to 25 pounds. The work environment may include exposure to foods, chemicals, latex, second-hand smoke, fumes or airborne particles, travel between buildings, and fluctuating lighting and noise. The selected candidate must pass a background check and drug screening and obtain an Oklahoma food handler card.

Requirements

Six months of previous experience working in the beverage service industry.
Knowledge and ability to safely prepare and serve coffee beverages according to internal policies and standards.
Ability to work with point-of-sale systems, dispensing systems, and credit card/Player’s Club card systems.
Knowledge of food and beverage sanitation and cash control practices and protocol.
Ability to read and interpret written, oral, diagram, or schedule instructions.
Ability to operate equipment used in the department, such as an espresso machine, steam wand, personal computer, point-of-sale system, and telephone.
Pass a background check and drug-screening test.
Obtain an Oklahoma food handler card.
Ability to meet the physical demands of the role, including prolonged standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, and occasional lifting up to 25 pounds.

Nice To Haves

High school diploma or GED preferred.
Barista experience preferred.

Responsibilities

Prepare and serve brewed coffee, espresso, cappuccino, and kiosk food items according to established recipes and procedures.
Notify appropriate team members when assistance is necessary.
Retrieve, prepare, and stock coffee kiosk food items.
Keep the kiosk neat, clean, and sanitary using approved cleaning agents and following sanitation regulations and department procedures.
Accept cash, credit cards, and complimentary vouchers as payment.
Maintain an upbeat and outgoing demeanor and provide exceptional service to guests and team members.
Follow the Eye, Hi, Goodbye program and casino policies and applicable regulations.
Maintain a neat, clean, and well-groomed appearance, including uniform standards where applicable.
Listen actively, handle service failures, and prioritize guest and team member needs.
Work collaboratively with team members and other departments, and support group decisions.
Perform other related duties as assigned, including cross-training.
Maintain regular attendance and work varying schedules, including busy weekends, holidays, events, and peak seasons as business needs require.