Lead Barista - FT

Barnes & Noble•Stockton, CA

8d•Onsite

About The Position

A Barnes & Noble Lead Barista is an integral member of the café team who provides hands-on leadership, helps guide colleagues, and oversees efficient café operations. The role includes creating a welcoming environment where baristas feel supported, maintaining compelling product presentations, modeling operational best practices, coaching colleagues, and helping keep shifts on track. The Lead Barista also supports customers and booksellers and may work in other stores when able and needed to support the wider Cluster. The role requires proficiency in drink making, food preparation, merchandising, register service, delivery processing, stocking, cleaning, and loss-prevention practices. With experience, the Lead Barista contributes to café ordering and inventory, sales objectives, customer recommendations, training, and food safety and sanitation. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Employees are expected to comply with company policies and procedures and to develop their skills as they progress in the café career path.

Requirements

Mastered skills in drink making, food preparation, and café tools and processes.
Strong merchandising skills and the ability to coach others in presentation standards.
Ability to coach customer service, register speed, and accuracy.
Ability to support delivery receiving, unpacking, stocking, and FIFO practices.
Ability to support café cleaning and bookfloor presentation standards.
Ability to follow loss-prevention procedures, spot theft, and de-escalate challenging situations.
Ability to place accurate, timely food and beverage orders and complete inventory and waste logs.
Knowledge of café safety, hygiene, and sanitation guidelines and procedures.
Reliable and punctual attendance, a positive and proactive approach, and flexibility to fill scheduling gaps when able.
Supportive and considerate approach to colleagues and cheerful, helpful customer service.
Willingness and aptitude to learn new skills, acquire knowledge, and guide and support others.
Curiosity, initiative, and ambition to develop a bookselling or café career.
Enjoyment of working as a barista.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Provide hands-on leadership and support to baristas, address and resolve concerns, and raise issues to leadership.
Prioritize resources and barista support to keep shifts on track; fill scheduling gaps when able and support other stores in the wider Cluster when able and needed.
Model and coach best practices in drink making, food preparation, and café tools and processes.
Coach the team in maintaining a full and vibrant bake case, adjusting displays, and meeting cleanliness and presentation standards.
Guide baristas in visual merchandising and maintaining counter and floor retail fixtures and a neat café.
Coach baristas to improve customer conversations, register speed, and register accuracy.
Guide and support delivery receiving, unpacking, and accurate, efficient stocking using First In First Out (FIFO) practices.
Support completion of daily and weekly café cleaning tasks and maintain café cleanliness.
Support bookfloor presentation and maintenance standards.
Coach the team to follow loss-prevention procedures, identify theft, and de-escalate challenging situations and problematic behaviors.
Place food and beverage orders accurately and on time to keep the Café in stock.
Complete and submit accurate monthly inventory and waste logs on time.
Coach the team in making effective food and beverage recommendations to customers.
Lead and support café sales objectives, including new LTOs, café promotions, and Membership, and share relevant information with customers and colleagues.
Use café training tools and resources to help baristas broaden their experience.
Apply café safety, hygiene, and sanitation guidelines and procedures.
Comply with company policies and procedures.