Senior Barista - FT

Barnes & Noble•Ontario, CA

About The Position

A Senior Barista is an integral member of the Barnes & Noble Café team, welcoming customers, helping create a hospitable place to relax, and supporting a knowledgeable, enjoyable customer experience. The role requires mastery of barista skills and operational competencies, and includes helping other Baristas learn and serving as a resource by raising concerns to leadership. The Senior Barista contributes to café operations and presentation, including preparing drinks and food according to approved recipes, serving customers efficiently, maintaining merchandise displays and the bake case, receiving and rotating deliveries, and completing cleaning tasks. The role also involves making product recommendations, supporting the bookfloor team when needed, and applying café safety, hygiene, sanitation, and loss-prevention practices. As experience and expertise grow, the Senior Barista is expected to contribute increasingly to café performance and develop along the career path. The work involves prolonged standing, repetitive bending, lifting, and considerable walking. Employees may work at other stores when able and when needed to support the wider Cluster. The stated starting hourly rate is $21.00, depending on experience, seniority, geographic location, and other legally permitted factors. Benefits vary according to scheduled weekly hours and applicable plan terms and location regulations.

Requirements

Mastery of key barista behaviors and skills and proficiency in the operational competencies of a Barnes & Noble Barista.
Comfort and efficiency using registers, computers, tablets, programs, and other tools, with the ability to troubleshoot routine issues.
Ability to perform drink making and food preparation using approved recipes and specification sheets.
Ability to maintain café displays, merchandise, bake case presentation, cleanliness, and backstock.
Ability to serve customers efficiently, make product recommendations, and support other Baristas.
Ability to follow FIFO practices and café safety, hygiene, sanitation, and loss-prevention procedures.
Cheerful, helpful customer service; considerate and supportive teamwork; a positive, reliable, and energetic approach to assigned work.
Aptitude and willingness to learn, take initiative, and develop café or bookselling skills.
Reliable and punctual attendance for scheduled shifts, and flexibility to help fill scheduling gaps when able.
Physical ability to stand for prolonged periods, bend repetitively, lift, and walk extensively.
Willingness to support the bookfloor team and, when able and needed, work in other stores in the Cluster.

Responsibilities

Welcome customers and help create a hospitable café environment.
Support and help train Baristas, share knowledge of proper beverage preparation, and raise concerns or issues to leadership in a timely manner.
Use registers, computers, tablets, programs, and other tools efficiently, including troubleshooting routine issues.
Maintain the café counter, floor fixtures, merchandise presentation, bake case, and general cleanliness.
Take customer orders and operate the register efficiently and accurately; help other Baristas do the same.
Support receiving and unpacking deliveries and follow First In, First Out (FIFO) practices.
Recommend food and beverage products, pairings, and customizations to customers.
Prepare drinks and food according to approved recipes and specification sheets.
Complete daily and weekly café cleaning tasks and follow café safety, hygiene, and sanitation procedures.
Support the bookfloor team when needed.
Follow loss-prevention procedures, use de-escalation techniques, identify theft or problematic behavior, and seek support when appropriate.
Maintain backstock and help support proper ordering.
Communicate café sales objectives and company initiatives, such as promotions and Membership, to customers and colleagues.
Maintain reliable and punctual attendance, be flexible when scheduling gaps arise, and support other stores in the Cluster when able and needed.
Comply with company policies and procedures.