Senior Bank Teller

SmartBank • Franklin, TN

5d

About The Position

The Senior Bank Teller provides efficient, friendly customer service and helps create positive client experiences. The role serves as a primary point of contact for clients, handles complex financial transactions, supports lobby operations, and processes deposits, payments, withdrawals, and special banking services in accordance with bank policies and applicable regulations. The position may require travel to branch locations and training sessions or meetings, and availability to work the branch schedule, including Saturdays.

Requirements

• High school diploma or equivalent.
• Prior cash-handling experience.
• Six months of banking experience, including new account opening experience and completion of Cash Vault custodian and ATM custodian duties.
• Exceptional customer service skills.
• Ability to apply general accounting knowledge, including debits, credits, and balancing, to processes.
• Ability to cross-sell banking products and services and use knowledge and sound judgment in decision-making within established guidelines.
• Thorough knowledge of teller drawer equipment, including PODs, recyclers, and traditional cash drawers.
• Computer proficiency, including Microsoft Windows, Word, Excel, and Outlook; typing and ten-key proficiency.
• Strong math skills.
• Strong written and oral communication skills.
• Attention to detail and ability to work in a team environment.
• Ability to maintain a positive attitude and a high level of integrity.
• Ability to maintain regular and predictable attendance.
• Willingness to accept new ideas and methods and adapt to change.
• Ability to routinely stand, sit, bend, and stoop; occasionally lift or carry up to 40 pounds; stand for extended periods as needed; and frequently use wrists, hands, and/or fingers.
• Average visual acuity needed to prepare and inspect documents or products and operate machinery, and ability to hear average conversations and receive ordinary information.
• Availability to work the branch office schedule, including Saturdays.
• Ability to travel to various branch locations and, when required, training sessions or meetings.

Responsibilities

• Embody SmartBank’s Core Values and Core Purpose and follow the SmartBank Way.
• Serve as a primary point of contact for clients, provide exceptional service, and direct inquiries to appropriate channels.
• Perform daily lobby management, including greeting clients, offering hospitality, making introductions, and ensuring refreshments are available.
• Receive deposits and payments, verify cash and check negotiability, issue receipts, apply funds according to bank policies, and provide account information.
• Cash checks and accept withdrawal requests in accordance with bank policies, referring questionable transactions to a supervisor for approval.
• Provide special services such as redeeming U.S. Savings Bonds, issuing official checks, and handling coin deposits and orders.
• Process payments for SmartBank credit cards, local utilities, and other services, ensuring information is transmitted to the appropriate agencies by daily cutoff.
• Comply with applicable federal, state, and local banking and industry laws and regulations, including the Bank Secrecy Act.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) plan with a 4% employer match.
• Paid time off (PTO), SmartFlex Days, and 11 paid company holidays.
• Paid community involvement.
• Company apparel.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED