Senior Audio Visual Lead Technician

AMERICAN GEOPHYSICAL UNION•Washington, DC

8d•$34 - $51•Onsite

About The Position

The American Geophysical Union (AGU) is seeking a Senior Audio-Visual Lead Technician to support the daily operations of its headquarters facility, which includes a full-service Conference Center for external customers and multiple office conference rooms for staff. This role is operational in focus and is key to assisting AGU in promoting discovery in Earth and Space science for the benefit of humanity. The technician will be responsible for the integration of all physical and technological components related to on-site conferencing operations, including audio-visual equipment setup, configuration, operation, and related technology support for all meetings, conferences, and special events, including hybrid and virtual activities. The position reports to the Director of Conference Center Services.

Requirements

High school diploma with a minimum of 5-10 years of experience in services, integration & operations; or equivalent combination of education and experience.
Knowledge of codec integration and communication through multiple technologies (Crestron, Polycom, RealPresence) is required.
Practical knowledge of Zoom as well as other virtual meeting platforms is a must.
Ability to communicate professionally, amicably, and comfortably in a business environment.
Professional customer service and interpersonal skills.
Proficiency in Microsoft Office and knowledge of internet.
Working knowledge through experience of all aspects of AV concepts, including audio, video, PowerPoint and Crestron Touch panels.
Ability to exercise sound judgment about when to take action and when to seek guidance.
Ability to multi-task to meet deadlines and balance competing priorities is required.
Proven track record in troubleshooting equipment issues; and experience with interfacing systems.
Attention to detail and ability to work independently, with proven record of time management and organization skills.

Nice To Haves

Crestron Certification is a plus.
Bright Sign/Bright Author exposure is a plus.
Previous Hotel or Conference Center experience is strongly desired.

Responsibilities

Setting up all meeting rooms with appropriate furnishings, including tables, chairs, risers, and other equipment per customer specifications.
Maintaining furniture storerooms to ensure equipment is protected and accessible.
Setting up, operating, securing, and storing all media equipment daily.
Reviewing the current day’s event schedule and banquet event orders prior to each event; opening all rooms in use for the day, ensuring accurate door sign, room set, and equipment needs are in place.
Ensuring conference center guest satisfaction in relation to audio visual, set-up, and other requested needs.
Confirming that all equipment is properly set and functioning prior to the meeting.
Greeting guests in a professional and courteous manner.
For complex functions & special events: Assisting guests and instructors by interfacing client content with all audio-visual components, as required, which may include but is not limited to: Set up & operate analogue and/or digital audio mixing console, including mixing house audio & creating mix minus submasters (in-room dedicated audio technician); Set up robotic PTZ cameras and operate PTZ joystick controller & (external outboard Inogeni) switchers for multi-camera productions (in-room dedicated camera operator); Knowledge of launching and operating components of hybrid meeting, including auxiliary computer interface, audio & video inputs & outputs (in-room dedicated audio visual production); Knowledge of creating and managing a live stream using Open Broadcasting Software and/or similar services; Ability to connect & manage multiple feeds to cover audio, video, content, recording; Knowledge of editing video recordings.
For smaller conferences: Assisting guests and instructors in effectively connecting and functioning all in-room audio-visual equipment.
For all rooms: knowledge of conference room Crestron codecs and table display controllers for HDMI/Display Port/ USB C/ Thunderbot adapters, supporting both ZOOM & TEAMS conferencing functions.
Troubleshooting any issues and accommodating needs accordingly.
Assisting with the meeting room set changes as needed.
Striking audio visual equipment from meeting rooms at conclusion of meeting; ensuring all equipment is present and in working order at that time.
Returning all equipment to appropriate secured storage and maintaining location records.
Responding proactively to all calls from the Conference Center front desk or co-workers for guest requests, including audio visual needs and general meeting needs; when unable to respond immediately, recognizing levels of priority accurately and requesting assistance as needed to maintain a high level of customer service.
Reviewing the program schedule for the next day and proactively checking equipment and sets as appropriate.
Assisting in maintaining audiovisual and conference service storage rooms in a neat, orderly, and safe manner at all times.
Assisting in maintaining audiovisual equipment inventory and maintaining updated asset records per AGU standard procedure.
Performing routine maintenance as factory specified for all equipment, including cleaning (lens, carts, recording heads), bulb & battery replacement, cable repair, and video systems.
Troubleshooting and performing repairs where necessary.
Maintaining a log of preventative maintenance and repairs performed on all equipment including date, work accomplished and cost.
Making recommendations on new equipment and services, when requested, including solicitation of bids and tracking purchases.
Coordinating external rental equipment needs.
Supervising outsourced audio-visual support staff, when required.
Reviewing upcoming demands; asking questions to ensure requirements are understood and accommodated.
Greeting visitors & members; interacting with security to ensure customers are appropriately directed & serviced, as needed.
Assisting in organization and maintenance of AGU departmental materials.
Creating & maintaining instructional e-learning documentation for training & educational purposes.
Back-up support for designated Building Operations functions, such as package receipt/notification; staff mail distribution; and supply room inventory maintenance.
Performing other duties as required or assigned which are reasonably within the scope of the duties in this job classification.