Administrateur(trice) senior Atlassian/Senior Atlassian Administrator

Cerence • Montreal, QC

7d

About The Position

Cerence Inc. is a global leader in creating unique, moving experiences for the automotive industry. The company is seeking a Senior Atlassian Administrator to play a crucial role within the Global Technology Services (GTS) Infrastructure Engineering Team. This role will support the implementation of the Atlassian Applications Suite across Cerence. The ideal candidate will be experienced, customer-focused, and able to effectively collaborate with internal business stakeholders worldwide to gather requirements and deliver a highly available, tailored service. Maintaining relationships with Atlassian partners is also a key aspect of this role, requiring strong oral and written communication skills.

Requirements

• 3-5 years of previous hands-on experience with the Atlassian Application Suite including: Jira Software (Server and Cloud), Jira Service Management inc. Opsgenie (Cloud), Confluence (Datacenter and Cloud).
• Experience in migration of Atlassian products, including to Atlassian Cloud.
• Good written and oral communication skills in English.

Responsibilities

• Platform ownership: Jira Software, Confluence, Opsgenie (or JSM Incident), across Cloud tenants and DC instances; governance of projects/spaces, workflows, schemes, permission models.
• AI Solutions: Implement automation and AI-driven features (e.g., Jira automation rules, AI-powered knowledge management in Confluence and Jira, AI-powered alert management for production monitoring).
• Service Optimisation: Support R&D, Professional Services, and other business teams in their daily use of Atlassian Applications and maximising our investment.
• Governance: Lead regular touch-points with internal business stakeholders and partners inc. Atlassian, platinum partners and add-on vendors.
• Sustainment: Maintain and improve our support and configuration documentation.
• Reliability & security: Backups/DR, SSO/SCIM, MFA, access reviews, audit trails—aligned to Atlassian’s security checklist.
• Incident/On‑call: Opsgenie/JSM Incident runbooks, escalation policies, on‑call schedules; integrations with monitoring/chat.
• Marketplace apps: Evaluation, licensing, upgrades, testing; manage vendors and add-on support requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees