Senior Associate, Sales Operations

HealthVerity • Philadelphia, PA

7d • Hybrid

About The Position

The Sales Operations Senior Associate develops and supports Sales processes, tools, and analytics. Reporting directly to the Senior Director, Sales Operations, this role assists with the Sales team’s day-to-day operational needs and helps develop processes, implement tools, and build analytics assets to improve operational efficiency and drive commercial success.

The position supports Sales processes and CRM, commercial reporting and analytics, incentive compensation administration, process improvements, dashboards, commercial KPI measurement, and efforts to reduce bottlenecks through automation and additional tools. The role is based on a hybrid model for local Philadelphia employees, who are required to work in the office three days per week. Remote work is available only in specified hub locations and approved states, subject to location requirements.

Requirements

• Bachelor’s degree.
• At least 3 years of Sales Operations or related experience.
• Power-user proficiency with Salesforce; administration experience is a plus.
• Power-user proficiency with Excel or Google Sheets, including pivot tables and charts.
• Experience manipulating data, including using and writing SQL queries.
• Experience analyzing and visualizing data in Excel or Google Sheets and/or business intelligence tools such as Tableau, Power BI, or QuickSight.

Nice To Haves

• Sales Operations or related experience in a startup or growth-stage SaaS environment.
• Experience in health information technology, life sciences, or a related industry.
• Salesforce administration experience.

Responsibilities

• Support the design and implementation of Sales processes and CRM, and help drive the commercial rhythm of business.
• Support regular commercial analytics and reporting, using SQL and business intelligence tools to manage and manipulate data and provide leadership with insight into team performance.
• Work with Commercial Operations leaders to administer Sales team incentive compensation plans.
• Identify process-improvement opportunities, make recommendations, and support cross-functional projects that improve operational efficiency.
• Design and build reports and dashboards in CRM and business intelligence tools.
• Support CRM development to measure, analyze, and report commercial KPIs.
• Help reduce Sales process bottlenecks and introduce automation and additional tools where appropriate.

Benefits

• Competitive base salary and annual bonus opportunity for non-commissioned roles.
• Health, dental, and vision coverage starting on day one.
• 401(k) plan.
• Equity program, with new-hire equity grants beginning at the Director level and above.
• Flexible location, including remote workdays and three days per week of in-office collaboration for Philadelphia-area team members.
• Generous paid time off targeted at four weeks per year, including vacation, personal, and sick time.
• Paid parental leave: 12 weeks for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents.
• Comprehensive, individualized onboarding, including a mentorship program, departmental talks, and a resource library.
• Professional development support, including biweekly one-on-ones, hands-on growth-oriented leadership, and an annual development budget.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior