Senior Associate, Sales Operations
About The Position
The Sales Operations Senior Associate develops and supports Sales processes, tools, and analytics. Reporting directly to the Senior Director, Sales Operations, the role helps manage the Sales team’s day-to-day operational needs while developing processes, implementing tools, and building analytics assets to improve operational efficiency and drive commercial success. The role supports the commercial rhythm of business, Sales processes and CRM, regular analytics and reporting, incentive compensation administration, process improvement, dashboard and report creation, commercial KPI measurement, and automation to reduce bottlenecks in the Sales process. The position is based in specified hiring locations. Philadelphia-area employees work in a hybrid model, with in-office work required three days a week; employees in remote hub locations primarily work from home and meet in person at least once a year.
Requirements
- Bachelor’s degree.
- At least 3 years of Sales Operations or related experience, preferably in a startup or growth-stage SaaS environment.
- Power-user proficiency with Salesforce; administration experience is a plus.
- Power-user proficiency with Excel or Google Sheets, including pivot tables and charts.
- Experience manipulating data, including using and writing SQL queries.
- Experience analyzing and visualizing data in Excel or Google Sheets and/or business intelligence tools such as Tableau, PowerBI, or QuickSight.
Nice To Haves
- Salesforce administration experience.
- Experience in health information technology, life sciences, or a related industry.
- Experience in a startup or growth-stage SaaS environment.
Responsibilities
- Support the design and implementation of Sales processes and CRM, and help drive the commercial rhythm of business.
- Support regular rhythm-of-business analytics and reporting, using SQL and business intelligence tools to manage and manipulate commercial data and give leadership a clear understanding of team performance.
- Work with Commercial Operations leaders to administer Sales team incentive compensation plans.
- Identify process-improvement opportunities, make recommendations, and support cross-functional projects to improve operational efficiency.
- Design and build reports and dashboards within the CRM and business intelligence tools.
- Support CRM development to measure, analyze, and report commercial KPIs.
- Reduce bottlenecks and increase Sales process velocity by helping introduce automation and additional tools where appropriate.
Benefits
- Competitive base salary and annual bonus opportunity for non-commissioned roles.
- Health, dental, and vision coverage starting on day one.
- 401(k) plan.
- Equity program; new-hire equity grants begin at the Director level and above.
- Remote workdays and three days a week of in-office collaboration for Philadelphia-area team members.
- Generous paid time off targeted at four weeks per year, including vacation, personal, and sick time.
- Paid parental leave: 12 weeks for childbearing, surrogacy, and adoption, and 6 weeks for non-childbearing parents.
- Comprehensive onboarding, including a mentorship program, departmental talks, and a library of resources.
- Professional development support, including biweekly one-on-ones, growth-oriented leadership, and an annual professional development budget.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
