Senior Operations Associate

Coinbase

2d•$151,895 - $178,700•Remote

About The Position

As a Senior Operations Associate on the Coinbase Infrastructure team, you will own operational engagement for DevPG’s strategic and high-growth partners, including PSPs, fintechs, and banks building on Coinbase’s platform. You will serve as the day-to-day operational lead across billing, technical support coordination, monthly reporting, and partner management. You will collaborate with Sales, Product, Engineering, and Finance to help partners resolve issues, grow their usage, and gain lasting value from Coinbase’s infrastructure. Coinbase is a remote-first, but not remote-only company. Employees are expected to get together quarterly for in-person working sessions called “surges.”

Requirements

5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.
Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management, with a track record of resolving complex issues across technical and business teams.
Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets, and the ability to explain operational and technical issues clearly to partner teams and senior stakeholders.
Strong analytical skills, including experience turning transaction, usage, and billing data into accurate reports and actionable recommendations.
Responsible use of generative AI, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Responsibilities

Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.
Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed commercial terms and issues are resolved promptly.
Coordinate technical support and escalations with Engineering and Solutions Architecture, track issues through resolution, and keep partners informed.
Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.
Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.
Build repeatable workflows, playbooks, and automation for common partner needs to reduce manual work and improve response times as the partner base scales.