Senior Sales Operations Associate - Enterprise

Elastic

5d

About The Position

Elastic is seeking a seasoned Sales Strategy and Operations professional to define and scale operational best practices, support sales strategy and planning, and drive data-informed decisions across the sales organization. The role partners closely with sales management to assess business health, develop and interpret performance metrics, and identify opportunities to capture untapped market potential.

The successful candidate will apply a strong understanding of sales processes and industry best practices in a fast-growing environment. They will anticipate the effects of product releases, changes to coverage models, and sales policy updates, then translate those insights into effective sales execution and oversight. The role also leads system enhancements and reporting initiatives to establish, track, and present sales performance indicators to senior management.

Requirements

• Deep technical expertise in Salesforce and experience with related cloud-based or web-based technologies.
• Bachelor’s degree and 3–5 years of experience in Sales Operations, Business Systems Analysis, or a similar function.
• Self-starter mentality and ability to shift priorities quickly, solve problems creatively, and deliver quality results under tight deadlines.
• Excellent written and verbal communication skills, including receptive listening and ability to present complex ideas clearly to technical and non-technical audiences.
• Strong collaboration skills and demonstrated ability to work across virtual and global cross-functional teams.
• Strong data and analytics acumen, including ability to synthesize large datasets into actionable insights, build reporting frameworks, and drive data-informed decision-making across sales and revenue operations.
• Proficiency in SQL and BI tools such as Tableau, Looker, Power BI, or similar, with hands-on experience writing queries, manipulating data, and delivering dashboards and reports.
• Proven change management and process transformation experience, with a track record of leading adoption across complex organizations.
• Proactive, forward-thinking mindset and creative problem-solving aptitude.
• End-to-end implementation and support experience with global business systems, from requirements gathering through testing and production rollout.

Responsibilities

• Analyze business health and present data-driven recommendations to senior management to support strategic decision-making and investment planning.
• Design and interpret key performance metrics, identify areas of weakness, and develop targeted plans to address gaps.
• Identify untapped market potential and design and implement sales plans to capture growth opportunities.
• Design and implement sales coverage models for the direct sales team, including territory alignment and forecasting.
• Perform ad hoc analysis to support sales strategy, planning, and executive-level reporting.
• Implement best practices that drive simplification, efficiency, and productivity improvements for sales users.
• Manage core sales operations functions, including user setup, territory management, forecasting, and data hygiene.
• Conduct sales leader training sessions and develop change management materials to drive adoption of new processes and tools.
• Lead system enhancements and reporting initiatives to establish, track, and present key sales performance indicators to senior management.

Benefits

• Competitive pay based on the work performed, not previous salary.
• Health coverage for the employee and family in many locations.
• Flexible locations and schedules for many roles.
• Generous vacation days each year.
• Matching of up to $2,000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year for volunteer projects.
• At least 16 weeks of parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level