Senior Director, Enterprise Operations
About The Position
Lyra Health is seeking a Senior Director, Enterprise Operations to improve the company’s internal operating leverage and effectiveness. Reporting to the Chief Clinical Operations Officer and partnering closely with the Chief Information Officer, this role will develop and execute an enterprise-wide strategy to transform operating cadence, optimize operational efficiency, and embed AI-driven workflows across core business functions. The role will define and advance a multi-year transformation roadmap, lead cross-functional initiatives from concept through measurable operational outcomes, and establish KPIs to assess productivity, cost-to-serve, throughput, and ROI. It will also lead a team of strategic operators, work with technical teams to deliver initiatives, identify blockers and required investments, and foster a culture of operational excellence and AI fluency.
Requirements
- 15+ years of overall business experience.
- 8+ years leading large-scale operational or digital transformations at growth-stage or enterprise technology companies.
- Proven ability to identify blockers to organizational effectiveness, scope potential paths forward, build alignment, and execute organizational and process redesign.
- Proven track record deploying enterprise AI solutions, automation workflows, and/or advanced analytics to drive operating leverage.
- Deep expertise in financial modeling, business case development, and tracking post-implementation ROI alongside Finance.
- Demonstrated success leading cross-functional teams through complex organizational and workflow changes.
- Strategic executor who thrives in fast-paced, high-growth, and ambiguous environments.
- Effective communicator across organizations.
Responsibilities
- Define Lyra’s multi-year enterprise transformation strategy and prioritize initiatives to improve delivery pace and internal operations.
- Drive the enterprise transformation roadmap and take cross-functional projects from concept to measurable operational outcomes.
- Establish transformation KPIs, including productivity lift, cost-to-serve reduction, and throughput velocity, and track realized ROI against Finance benchmarks.
- Identify blockers to success and investments needed to accelerate impact.
- Lead a cross-functional team of strategic operators on operational transformation projects.
- Partner closely with technical teams to implement technical initiatives.
- Enable a high-performing work culture focused on ongoing operational excellence and AI fluency.
Benefits
- Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurance.
- Lyra coaching and therapy services for employees.
- Equity through discretionary restricted stock units.
- Paid vacation, sick days, and company holidays.
- Paid parental leave.
- 401(k) retirement benefits.
- Monthly technology allowance.
- Well-being perks and activities, surprise swag, and regular community celebrations.
- The role may be eligible for discretionary bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
