Senior Associate, Home Health Collections

BAYADA Home Health Care•Pennsauken, NJ

20h

About The Position

The Senior Associate performs reimbursement services duties, including verifying billing accuracy, conducting meaningful collection activity, participating in payer projects, preparing reports, analyzing data and metrics, presenting findings, and providing administrative and project support. The role works autonomously and is distinguished from the Associate role by demonstrated subject matter expertise, ownership and accountability for complex assignments, and/or the ability to lead, coach, and train others. This is a mid-level professional-track position that offers training and continuing education to support a career in management and leadership within BAYADA Home Health Care. Typically, most of the role involves billing and/or collection activities; the manager or director allocates time for other responsibilities. The Senior Associate manages at least one team member or multidisciplinary project/process and supports routine office work plans and special projects. The position may act as an expert within its function and as an Account Manager supporting the customer base in service offices.

Requirements

Four-year college degree.
Two years of successful experience in a Collection III or Billing III Reimbursement Services role.
At least four years of experience in a Home Healthcare Billing and Collections environment.
Specialized depth and/or breadth of expertise in Reimbursement Services processes and business.
Effective project management skills, including the ability to facilitate and organize.
Well-developed presentation skills.
Proficiency in basic business software applications required for job functions.
Excellent leadership, interpersonal, and motivational skills.
Solid record of goal achievement and performance that exceeds standards.
Ability to handle multiple tasks.
Ability to arrange information and files in a useful manner.
Understanding of the company’s organizational structure, financial status, and operational goals and objectives.
Ability to embrace the organization’s entrepreneurial spirit by recognizing and capitalizing on opportunities and constructively challenging the status quo.
Ability to demonstrate compassion, excellence, and reliability in accordance with The BAYADA Way.

Responsibilities

Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
Develop working knowledge of BAYADA’s mission, services, people, organization, policies, and procedures.
Complete billing and/or collection activities, including verifying billing accuracy and conducting collection activity.
Manage at least one team member or multidisciplinary project/process.
Analyze and identify resources required for routine office work plans and special projects.
Provide day-to-day operational management support for routine office work plans and special projects.
Proactively identify, define, and solve complex problems affecting the management and direction of the business and reimbursement services.
Interpret internal or external business issues and recommend solutions or best practices.
Develop strategies for successful completion of routine work plans and special projects, revising information as needs and requirements change.
Research complex information by compiling statistics, analyzing data, and summarizing information for review.
Take responsibility for performance, productivity, and training in specific departmental processes or areas.
Manage and coordinate payer projects.
Work independently, seeking management guidance only in the most complex situations.
Assist in leading regional team meetings or presentations.
Act in an Account Manager role supporting the customer base in service offices.
Serve as an expert within the function and as a departmental committee member.
Participate in special projects and prepare reports and presentations using Microsoft Office, including Word, Excel, and PowerPoint.
Create and manage policies, practices, and procedures related to BAYADA Reimbursement Services offices.
Respond promptly and professionally to client, service office, and payer inquiries.
Draft and distribute professional correspondence and announcements, including newsworthy information for the BAYADA Bulletin.
Conduct oneself professionally and progressively assume additional responsibilities as needed.
Meet or exceed performance standards in key job dimensions and perform other duties as required or requested by a supervisor.