Collections Associate

HD Supply • New Braunfels, TX

5d

About The Position

The Collections Associate contacts customers to collect outstanding accounts receivable, resolve billing problems, and reduce delinquency. The role reviews assigned accounts and collection reports, records customer payment and financial information, documents collection and dispute contacts, and follows up on open disputes in accordance with service level agreements. The position works under general supervision and refers complex or unusual problems to a supervisor. Work is performed in a comfortable indoor environment, with no travel required.

Requirements

• Generally 2–5 years of experience in the area of responsibility.
• Specialized skills training or certification may be required.

Nice To Haves

• High school diploma or GED is strongly preferred.

Responsibilities

• Contact customers to determine reasons for overdue payments and review applicable terms of sale, service, or credit contracts.
• Receive payments and post amounts paid to customer accounts.
• Document customer financial status and the status of collection efforts.
• Review and monitor assigned accounts and applicable collection reports to maintain up-to-date customer records.
• Maintain clear documentation of customer contact throughout collection or dispute processes.
• Follow up on open disputes in a timely manner and in accordance with service level agreements.
• Resolve internal and external customer non-payment issues, invoice discrepancies, and payments outside approved terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED