Senior Associate, Home Health Collections

BAYADA Home Health Care•Pennsauken Township, NJ

2d•$48,000 - $65,000

About The Position

The Senior Associate performs reimbursement services work, including verifying billing accuracy, conducting meaningful collection activity, participating in payer projects, preparing reports, analyzing data and metrics, presenting findings, and providing administrative and project support. The role generally focuses on billing and/or collection activities, with time for other responsibilities allocated by a manager or director. This mid-level professional-track position differs from the Associate role through demonstrated subject matter expertise, accountability for complex assignments, and/or the ability to lead, coach, and train others in a supervisory capacity. The position offers training and continuing education to support a career in management and leadership within BAYADA Home Health Care. The Senior Associate manages at least one team member or multidisciplinary project/process, supports office operations and special projects, and works independently with management guidance in the most complex situations.

Requirements

Exemplify the characteristics of The BAYADA Way: compassion, excellence, and reliability.
Four-year college degree.
Two years of successful experience in a Collection III or Billing III Reimbursement Services role.
At least four years of experience in a Home Healthcare Billing and Collections environment.
Specialized depth and/or breadth of expertise in Reimbursement Services processes and business.
Effective project management skills, including the ability to facilitate and organize.
Well-developed presentation skills.
Proficiency in basic business software applications required to perform job functions.
Excellent leadership, interpersonal, and motivational skills.
Solid record of goal achievement and performance exceeding standards.
Ability to handle multiple tasks and arrange information and files usefully.
Understanding of the company’s organizational structure, financial status, and operational goals and objectives.
Ability to embrace the organization’s entrepreneurial spirit by recognizing and capitalizing on opportunities and constructively challenging the status quo.

Responsibilities

Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
Develop working knowledge of BAYADA’s mission, services, people, organization, policies, and procedures.
Complete billing and/or collection activities, including verification of billing accuracy and meaningful collection activity.
Manage at least one team member or multidisciplinary project/process.
Analyze and identify resources needed for the office’s routine work plan or special projects.
Provide day-to-day operational management support for the office’s routine work plan or special projects.
Proactively identify, define, and solve complex problems affecting the business and reimbursement services.
Interpret internal or external business issues and recommend solutions or best practices.
Formulate strategies for completing routine work plans and special projects, revising information as needs and requirements change.
Research complex information by compiling statistics, analyzing data, and summarizing information for review.
Take responsibility for performance, productivity, and training in specific departmental processes or areas.
Manage and coordinate payer projects.
Assist in leading regional team meetings or presentations.
Act in an Account Manager support role for the customer base in service offices.
Serve as an expert within the function and participate as a departmental committee member.
Participate in special projects and prepare reports and presentations using Microsoft Office applications.
Create and manage policies, practices, and procedures related to BAYADA Reimbursement Services offices.
Respond promptly and professionally to client, service office, and payer inquiries.
Draft and distribute professional correspondence and announcements, including newsworthy information for the BAYADA Bulletin.
Conduct oneself professionally and progressively assume additional responsibilities as needed.
Meet or exceed performance standards in key job dimensions and perform related duties as required or requested by a supervisor.

Benefits

Bonus opportunity.
Paid holidays, vacation, and sick leave.
Vision insurance.
Dental insurance.
Medical health plans.
Employer-paid life insurance.
401(k) with company match.
Direct deposit.
Employee assistance program.
Training and continuing education to support a career in management and leadership.