Senior Associate, Global People Services

Digital Realty•Dallas, TX

22h•Hybrid

About The Position

The Senior Associate, Global People Services supports Digital Realty’s global HR People Services team through administrative tasks, data entry, employee support, and HR ticket management. The role maintains employee and contractor information in the HRIS, supports compliance, and helps ensure accurate HR systems and organizational data. It is based in Dallas, Texas, and the posting describes the office environment as hybrid. The position offers the opportunity to work with an experienced team at a global data center company, collaborate with HR partners and other internal groups, and contribute to HR operations and people services. Digital Realty describes its culture as supportive and inclusive, with development opportunities and the possibility of career growth as the company expands.

Requirements

At least 2 years of administrative or data entry experience; Human Resources experience is preferred.
Strong organizational, time-management, and multitasking abilities, with close attention to detail.
Curiosity and a systems-oriented perspective, with an understanding of how work connects across teams and processes.
Professional, articulate communication and comfort interacting with all levels of the organization.
Excellent written and verbal communication skills, including strong grammar, spelling, and punctuation.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
A customer-service mindset and ability to manage multiple priorities with poise.
Self-motivation, goal orientation, resourcefulness, and a strong sense of ownership.
Reliability, punctuality, and consistent delivery of high-quality work.
Ability to identify process improvements and automation opportunities.

Nice To Haves

Experience with HRIS systems such as Oracle.
Experience with ticketing tools such as ServiceNow or JIRA.

Responsibilities

Maintain and update employee and contractor records in Oracle HCM, including onboarding, offboarding, promotions, and job changes.
Create and manage position data in Oracle HCM to support an accurate organizational structure.
Monitor, manage, and resolve tier 1 HR tickets, escalating issues when necessary.
Respond to HR-related inquiries from employees and HR partners.
Perform regular data validation and audits to ensure accuracy and integrity in HR systems.
Manage compliance-related tasks, including I-9 documentation and background checks.
Collaborate on HR projects focused on onboarding, offboarding, and employee data management.
Provide customer service to HRBPs, employees, IT, and other internal teams.
Support general administrative functions within HR operations and people services.