Senior People Shared Services Partner

Cloud Software Group • San Ramon, FL

1d

About The Position

The Senior People Shared Services Partner serves as the primary point of contact and subject matter expert for end-to-end employee lifecycle processes across the Americas. The role combines HR operations expertise, data-driven decision-making, and compliance, with a focus on auditing, scaling, and continuously improving processes.

The position oversees onboarding and offboarding, supports Americas HR Business Partners on complex and strategic matters, and manages escalated employee inquiries. It also leads process optimization and Workday workflow automation, maintains HR data integrity, supports audits and compliance reporting, and owns small-to-medium People Operations projects. The role partners with Legal, Compliance, HRIT, and IT, and maintains the Americas HR knowledge base and standard operating procedures.

Requirements

• At least 5 years of experience in HR Operations, HR Shared Services, or as an HR Generalist in a fast-paced, global environment.
• Proficiency in Workday.
• Strong Excel or Google Sheets capabilities.
• Deep understanding of Americas employment labor laws, compliance requirements, and HR best practices.
• Exceptional analytical and troubleshooting skills, with a track record of resolving ambiguous, multifaceted HR issues.
• High emotional intelligence, discretion with sensitive data, and a process-first mindset.

Nice To Haves

• Experience with data visualization tools.

Responsibilities

• Oversee regional onboarding and offboarding processes to align with internal company procedures and local statutory requirements.
• Partner with Americas HR Business Partners on ad hoc requests, organizational restructuring, divestitures, and M&A integration.
• Serve as the escalation point for complex employee inquiries.
• Evaluate, map, and re-engineer People Shared Services workflows to reduce friction and processing times and scale operations globally.
• Design and document People Operations workflow automation with Workday.
• Conduct regular Workday HRIS audits to ensure data accuracy and support compliance reporting and auditor requests.
• Lead small-to-medium People Operations projects, such as migrating employee records.
• Partner with Legal and Compliance teams to monitor, audit, and update HR processes in line with changing regional labor laws.
• Maintain the Americas HR knowledge base and standard operating procedures.
• Act as the internal point of contact for escalating onboarding system access issues with HRIT and IT.

Benefits

• Access to healthcare benefits for U.S.-based employees.
• Life insurance and disability benefits for U.S.-based employees.
• 401(k) plan and company match for U.S.-based employees.
• Certain roles may be eligible for an annual bonus and sales incentives, depending on the applicable plan, role, and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed