Senior People Partner

Paystone

1d•Remote

About The Position

Paystone is seeking a Senior People Partner to support its Revenue and Operations teams as the company grows. The role works closely with leaders to build strong teams, plan for future talent needs, strengthen employee engagement, and create an environment where people can do their best work. It combines business partnership with hands-on ownership of people programs, process improvement, and the use of AI, automation, and technology to make work more efficient. The Senior People Partner will work independently within a small People Experience function while staying aligned with the broader people strategy. The position reports to the Director of People Experience and supports Paystone’s globally distributed workforce, including employees, managers, and Employer of Record partners across different locations and employment arrangements. Paystone is a North American payment and software company with more than 200 employees. Its integrated products support payment processing, customer loyalty, gift cards, and reputation marketing at more than 30,000 locations across Canada and the United States. Paystone is an equal opportunity employer and offers accommodations to candidates with disabilities.

Requirements

At least 5 years of progressive HR experience, including experience as a People Partner or HR Business Partner.
Experience partnering with leaders on business and people priorities, building effective teams, and supporting employee growth.
Ability to connect recommendations on individual issues to broader people strategies, philosophies, and established practices.
Track record of taking ownership, improving processes, and turning ideas into action.
Experience using AI, automation, data, or technology to improve how work gets done, and curiosity about further opportunities.
Strong judgment, attention to detail, and organizational skills.
Ability to work independently, manage competing priorities, and follow through on commitments.
Strong communication and relationship-building skills, including confidence coaching managers, challenging thinking when needed, and building trust.
Working knowledge of Canadian employment legislation and HR best practices.
A degree, diploma, or equivalent experience in Human Resources or a related field.

Nice To Haves

Experience supporting Revenue, Sales, Customer Success, or Operations teams.
Experience supporting remote, globally distributed teams or working with Employer of Record providers.
Experience with Leapsome, JazzHR, Asana, or similar HR and workflow platforms.
Experience in a growing organization requiring resourcefulness, adaptability, and comfort figuring things out.

Responsibilities

Partner with Revenue and Operations leaders to understand goals, strengthen teams, plan for talent needs, and address organizational and people challenges.
Coach managers on team effectiveness, employee development, engagement, performance, and employee relations.
Own delivery of people programs, including onboarding, performance management, engagement, recognition, career development, and compensation, in collaboration with the Director of People Experience.
Improve programs and processes using feedback, people data, and practical recommendations to enhance employee and manager experiences.
Use AI, automation, and technology to streamline workflows, reduce manual work, and improve delivery of People Experience programs.
Support a globally distributed workforce, including employees, managers, and Employer of Record partners across locations and employment arrangements.