Senior Associate, Client Strategy
About The Position
ShopMy is seeking a Senior Associate, Client Strategy to join its Success team. The role manages a portfolio of brand partners, advises them on affiliate strategy, and drives results. Retention and growth of brand partners are important to ShopMy, and the Senior Associate contributes by delivering a strategic, data-driven client experience. The position serves as a trusted advisor to brand partners, offering data-backed recommendations and affiliate strategy guidance to support retention and performance. It partners with Sales on onboarding and upsell opportunities, resolves day-to-day account issues, communicates professionally with clients, and collaborates across teams to improve client success and internal processes. The role also contributes to operational excellence within the Brand Success team. ShopMy describes itself as a remote-first company with an NYC headquarters, though some teams may have different location requirements. The listed New York base salary range is $85,000–$105,000, exclusive of bonus or commission. Employees also receive equity.
Requirements
- 3–5 years of experience in a highly client-facing, strategic role; exposure to performance marketing, such as agency, media, or brand-side marketing roles, is preferred.
- Exceptional communication and relationship-building skills.
- Strong organization and attention to detail.
- Ability to think strategically and act tactically.
- Proficiency in Google Suite, Zoom, and Microsoft Office.
- Adaptable, proactive, solutions-oriented mindset.
- Comfort executing under tight deadlines and shifting priorities.
- Bachelor’s degree.
Nice To Haves
- SaaS Customer Success experience.
- Experience at a remote startup.
- Being based in New York City.
- Deep understanding of affiliate marketing and the creator economy.
- Experience running paid social or creator-led paid programs on Meta, TikTok, or Pinterest.
- Familiarity with Salesforce.
Responsibilities
- Serve as a trusted strategic advisor to a portfolio of brand partners.
- Drive retention and performance through data-backed recommendations and affiliate strategy guidance.
- Partner with the Sales team on onboarding and upsell opportunities.
- Identify and resolve day-to-day issues across accounts proactively.
- Deliver timely, professional communication and support to brand partners.
- Collaborate cross-functionally on projects to improve client success and internal processes.
- Bring strategic thinking and a long-term business-value perspective to client conversations.
- Help maintain operational excellence within the Brand Success team.
Benefits
- Equity in ShopMy for every employee.
- Employees can monetize their influence through their own ShopMy page.
- 401(k) with a 3% employer contribution, fully vested.
- Medical, dental, and vision coverage, including a 100% employer-paid medical option and dependent coverage.
- Virtual mental health support, urgent care, and primary care visits at no cost for employees and their dependents.
- Flexible PTO, including the employee’s birthday off.
- 13 company holidays.
- 14 weeks of paid parental leave.
- Remote-first culture with an NYC headquarters; some teams may have different location requirements.
- Workplace and wellness stipends, including support for home office needs and a Wellhub membership.
- 100% employer-paid disability and life insurance.
- Health Care FSA/HSA.
- Annual company offsite.
- Quarterly team co-locations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
