Client Strategy Senior Director

PMG•Chicago, IL

About The Position

PMG is hiring a Client Strategy Senior Director to shape and execute strategy for a diverse portfolio of clients while leading an inclusive team of leads and supervisors. The role serves as a trusted strategic partner to clients, designing comprehensive media strategies aligned with business objectives and fostering professional growth within the team. It builds relationships with senior and executive stakeholders, supports effective collaboration, removes barriers to success, and oversees high-level communications and strategic planning to meet and exceed performance goals. The Senior Director sets portfolio strategy, advises senior customer stakeholders, leads integrated planning and measurement, and guides cross-functional teams across media, creative, analytics, strategy, and technology. The role owns portfolio financial performance and investment planning, identifies growth opportunities, champions operational excellence and innovation, develops senior leaders, and partners with PMG executive leadership on business development and organizational initiatives. PMG is a global independent platform company with more than 1,000 employees. Its integrated operating model combines business strategy, media, creative, and data, powered by its proprietary operating system, Alli. PMG describes its culture as inclusive, focused on continuous improvement, innovation, client service, and employee development.

Requirements

10+ years in digital marketing, with a bachelor’s degree or equivalent experience.
5+ years of people management experience, including mentoring, training, and guiding team members.
Ability to align cross-functional teams and drive impactful strategies collaboratively.
A foundation in consulting and the ability to contribute thoughtful insights and solutions for client needs.
Strong understanding of digital marketing and insights management to create data-informed strategies.
Well-rounded knowledge of digital buying environments and multi-channel marketing.
Proficiency with Microsoft Excel, Microsoft PowerPoint, Keynote, and Google Slides.
Client-service and coaching orientation, with the ability to build meaningful relationships and support team development.
Strong emotional intelligence and interpersonal skills to build trust and foster collaboration.
Excellent organizational skills and experience with structured project management approaches, such as the waterfall model.
Curious and analytical mindset, with the ability to translate data insights into actionable client strategies.
Adaptability and commitment to continual learning and media innovation, with a customer-focused approach.
People-focused leadership that fosters collaboration, innovation, and professional growth.

Responsibilities

Set the long-term strategic vision across a portfolio of customers, aligning PMG capabilities and integrated media strategies with customer growth goals, brand priorities, transformation needs, and market conditions.
Advise senior and C-suite customer stakeholders, translating business challenges, market trends, customer data, and strategic insights into actionable media and business opportunities.
Own and elevate strategic planning across the portfolio, ensuring teams develop integrated, full-funnel, insight-driven, measurable solutions and channel-agnostic, idea-led thinking.
Guide cross-functional leaders across media, creative, analytics, strategy, and technology, creating strategic clarity and ensuring accountability from strategy through execution and measurement.
Lead enterprise-level measurement frameworks and learning agendas, using analytics such as MMM, incrementality, and attribution to connect marketing performance with business outcomes and inform investment decisions.
Guide teams in using scenario planning, forecasting models, audience segmentation, data-driven planning tools, and third-party technologies to improve customer strategies.
Champion adoption of AI, automation, and emerging technologies in customer strategy and media planning to improve efficiency, strategic thinking, work quality, and decision-making.
Lead portfolio-wide innovation by identifying, piloting, and scaling emerging platforms, AI capabilities, technologies, and partnership models that create customer impact.
Translate customer insights, market intelligence, performance data, and emerging trends into executive recommendations that shape priorities and identify growth opportunities.
Own portfolio-level financial performance and investment planning, including forecasting, profitability, revenue growth, resourcing, and media investment strategy, in partnership with Customer Ops, Finance, and cross-functional leadership.
Identify and operationalize growth opportunities across audiences, channels, services, platforms, markets, and commercial models.
Establish scalable structures, consistent workflows, clear accountability, and rigorous standards for strategic and media deliverables.
Shape strategic partnerships with media and technology platforms to unlock capabilities, data, innovation, and customer growth opportunities.
Develop senior leaders and cross-functional talent, designing team structures, strengthening strategic capabilities, and building leadership pipelines.
Lead through complex, high-stakes customer and organizational challenges with sound judgment and composure while protecting relationships, delivery quality, and business outcomes.
Partner with PMG executive leadership on business development, capability development, organizational growth, thought leadership, and strategic initiatives beyond individual customer engagements.
Model innovation, continuous learning, customer focus, operational excellence, and PMG leadership expectations and values.

Benefits

Annual performance-based bonus program, subject to program terms.
Professional development programs, mentorship opportunities, and career advancement support.
Generous time off.
Paid parental leave.
Retirement benefits, including employer contributions or matching where applicable.
Fertility and family-building benefits for eligible employees and their spouses or partners.
Medical, dental, and vision coverage.
Optional pet insurance.
Company-funded lifestyle spending account for eligible health and well-being expenses.
Commuter benefits where available.
Eight paid volunteer hours each year.
Enterprise AI tools and ongoing training.