Director of Client Strategy

Bellwether Technology•New Orleans, LA

About The Position

Bellwether is hiring a Director of Client Strategy to lead its client-planning approach and account executives and technical advisors (vCIOs). Reporting directly to the President, this new leadership role will establish a consistent strategy for guiding clients, strengthen existing client relationships, and take new offerings—particularly AI-related offerings—from development to market. The Director will work with small and midsized business clients to understand their goals and translate them into practical technology plans, partnering with solutions engineering, R&D, and AI teams to ensure recommendations are technically sound. The role also helps shape Bellwether’s client strategy function and future offerings as the company grows. Bellwether is a family-owned IT managed service provider headquartered in New Orleans, with offices in Baton Rouge and Charlotte. It has provided IT support and strategy to small and midsized businesses across the South for 46 years. The position requires travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout employment; sponsorship is not available.

Requirements

Experience as an account executive, technical advisor or vCIO, IT consultant, or in a similar client-facing role at an MSP or technology firm.
Experience managing people or leading a team.
Strong understanding of the business challenges faced by small and midsized businesses.
Comfort leading executive-level and board conversations.
Detail-oriented, with a record of taking initiatives from idea to completion.
Strong written and verbal communication skills.
Legally authorized to work in the United States at the time of application and throughout employment.

Nice To Haves

Working knowledge of managed IT, cybersecurity, and cloud concepts.
An engineering background.
Familiarity with how businesses are adopting AI.
Knowledge of the New Orleans and Gulf Coast business community.

Responsibilities

Lead and coach account executives and technical advisors, with clear KPIs focused on planning and strategy.
Build a consistent approach to planning with clients across Bellwether.
Review client accounts with account executives, identify gaps and opportunities, and make recommendations; directly manage a small number of accounts where appropriate.
Lead strategic planning conversations with client owners, executives, and boards.
Take new offerings to market by developing positioning, one-pagers, talking points, pricing, and rollout plans for the team and clients.
Champion AI with clients, working with AI and technical teams to determine how AI fits each client’s business and technology roadmap.
Partner with solutions engineering and R&D to ensure recommendations are technically sound.