Client Strategy Director

General Purpose Consulting LLC • New Haven, CT

1d • $115,000 - $140,000 • Hybrid

About The Position

Digital Surgeons is seeking a unique individual who blends brand strategy, writing, client partnership, and creative production. This role is not a traditional account management position; instead, it requires a strategic thinker who can identify the core problems clients need to solve. The Client Strategy Director will serve as the primary strategic partner for branding clients, managing the relationship from start to finish, leading discovery and strategy sessions, shaping messaging, creating clear briefs, managing feedback, and ensuring project momentum without unnecessary bureaucracy. The role involves understanding client needs deeply, guiding the creative process, and identifying opportunities for future collaboration. The ideal candidate will be comfortable working directly with founders and senior executives, possess strong writing and facilitation skills, and have a keen sense for both creative quality and commercial opportunity.

Requirements

• Deep experience in branding, strategy, messaging, creative services, or a closely related field.
• Strong writing instincts. You can hear when language is generic and push until it gets specific.
• Enough visual taste and design literacy to have a smart creative conversation without needing to be the person pushing pixels.
• A natural ability to make clients feel comfortable, understood, and confident.
• The confidence to challenge a client without making the room weird.
• Strong facilitation skills. You know how to run a meeting that actually gets somewhere.
• High ownership. You do not wait around for someone to tell you what the next move is.
• Strong commercial instincts. You can recognize the difference between helping a client and selling them something they do not need.
• Comfort working directly with founders and senior executives.
• A love for the craft. You care about the quality of the thinking and the work, not just whether the project shipped.

Nice To Haves

• Background may include brand strategist, copywriter, messaging strategist, account director, creative strategist, producer, or someone who has worn several of those hats inside a great boutique studio.
• Experience at an agency or studio with a desire for more ownership, less machinery, and a closer seat to decisions.

Responsibilities

• Become the day-to-day strategic lead and trusted partner for branding
• Lead discovery sessions, stakeholder interviews, workshops, strategy reviews, and client presentations.
• Turn messy conversations, competing opinions, and business goals into clear briefs and decisions.
• Help develop positioning, messaging, narrative, naming, and verbal strategy when the work calls for it.
• Set our creative lead up for success with context, clarity, useful feedback, and strong creative direction.
• Own client communication, meeting cadence, expectations, decisions, scope awareness, and follow-through.
• Keep projects moving while protecting the quality of the work and the relationship.
• Spot friction early. Solve problems before they become drama.
• Build trust with senior clients so they see you as a thinking partner, not a vendor.
• Identify natural opportunities to expand the relationship when there is a real client need we can solve.
• Partner directly with the founder on key strategic moments, major presentations, and relationship growth.

Benefits

• Full-time base compensation in the $115,000–$140,000 range
• Performance-based upside tied to client health, retention, successful delivery, and relationship growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed