Director, Client Strategy & Services (Account Director)

Bold Orange Company•Minneapolis, MN

1d•Hybrid

About The Position

Bold Orange (BOCO) is a customer experience company that focuses on creating authentic human connections across the customer lifecycle. The company culture is described as one of curiosity, collaboration, proactivity, and bringing a future-focused perspective to clients. This role is for a driven, strategic, and digital-first Director, Client Strategy & Services to join the growing agency. As part of the Client Strategy & Services (CSS) team, the individual will understand, analyze, strategize, ideate, collaborate, contribute, and lead client solutions that deliver exceptional results. The agency is digital-first, seeking candidates with demonstrated experience in developing and executing strategies across digital touchpoints to create seamless customer experiences.

Requirements

Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience.
7+ years of marketing/advertising experience in an agency setting.
8+ years relevant work experience across Digital, creative, paid media, marketing automation and connected digital experiences, with a heavy emphasis and interest in the integrated digital strategy required to execute in these channels.
Passion for learning the client’s business, including company business goals and objectives, products, markets, brand positioning, competitive landscape, industry, distribution, etc.
Strong storytelling and overall PowerPoint presentation skills.
Ability to understand data and reporting and provide summaries and insights to clients.
Strong understanding of digital ecosystems, customer journeys, and omnichannel campaign execution.
Ability to anticipate, plan and prioritize to manage the workload effectively and efficiently.
Strong interpersonal skills with the ability to diplomatically handle a fast-paced work environment.
Strong attention to detail.
Desire to work in a fast-paced creative environment with a “can-do” attitude that inspires teams and clients.
Leadership skills and the desire to mentor.
Desire to always be learning and growing.

Responsibilities

Leverage digital prowess and experience to shape solutions and drive results across channels including email, website, and paid media with a heavy emphasis on the digital strategy aspect of executing in these channels.
Lead and inspire cross-functional agency teams to deliver great work for clients.
Set the vision and create the strategy for work and develop solutions to drive results for clients.
Develop, nurture, and grow strong client relationships, assessing client needs and proposing appropriate marketing services.
Partner closely with client teams including marketing, creative, operations, finance, analytics, product, technology, and senior management.
Create, lead, and present the development of holistic strategy to clients via engaging storytelling.
Develop and clearly articulate well-informed, clear points of view to confidently lead and guide clients.
Author creative and project briefs.
Manage scope changes, resolve conflicts, and maintain momentum through proactive problem-solving and negotiation.
Monitor industry developments and best practices to inform strategy and keep clients ahead of the curve.