Director, Client Strategy, MyHealthTeam

Swoop Airlines and Aviation

1d•$155,000 - $175,000

About The Position

At Swoop, client excellence is a company-wide commitment, with Client Strategy serving as a dedicated resource to maximize the potential of key client partnerships. This role requires a strategic thinker with data-informed judgment, capable of identifying growth opportunities at the intersection of business strategy, narrative, and solution packaging. The Director will understand partner business objectives, analyze market and performance signals, and shape recommendations using Swoop’s full range of capabilities. They will differentiate real opportunities from initial requests, decide on the best use of existing or new solutions, and link recommendations to measurable business and health outcomes. The ability to translate complex data, capabilities, and market realities into a persuasive point of view, crafting a compelling story for clients, is essential. This position demands both strategic discipline and curiosity, enabling the diagnosis of opportunities, development of practical recommendations, and facilitation of action. It requires balancing partner needs, end-user value, commercial realities, and long-term scalability, all while connecting work to patient and health outcomes. The role is pivotal in defining Swoop’s presence in significant growth moments, maintaining a big-picture perspective while connecting market reality, partner ambition, and internal capabilities. It’s for someone who excels in the art and discipline of strategy, can discern underlying needs, and can create sharp, persuasive, and actionable work, contributing to a team known for creativity and results. Success is defined by recommendations grounded in the partner’s business, informed by data and context, and designed to create lasting value for both the partner and the people at the center of the work.

Requirements

8+ years of experience in client strategy, integrated marketing, commercial strategy, solutions, sales enablement, account strategy, or related client-facing roles
Significant experience supporting complex, high-value accounts in healthcare, pharma, media, digital marketing, technology, or other solutions-based environments
Strong experience developing strategic recommendations, pitch narratives, and executive-level materials rooted in client objectives, business realities, and available evidence
Excellent communication skills, including strong presentation writing and verbal storytelling ability
Demonstrated ability to work independently, move quickly, and manage multiple high-priority workstreams at once
Strong collaboration skills and the ability to work effectively with senior stakeholders and cross-functional teams
Strong commercial instincts and comfort linking client needs to revenue opportunities, packaging decisions, and growth strategy
Ability to interpret performance data into clear, actionable insight and recommendations
Confidence and maturity to push back constructively when the better business answer requires it
A genuine curiosity about AI and how it can elevate the way a team works

Nice To Haves

A strong background in pharmaceutical or media marketing, and a genuine passion for health and improving patient outcomes
Experience supporting executive-level pitches, innovation meetings, high-priority renewals, or custom business development efforts
Experience translating complex ideas, evidence, and capabilities into monetizable, market-facing recommendations or differentiated solution positioning
Familiarity with go-to-market strategy, field marketing, commercialization, and sales enablement ecosystems
Familiarity with the medical, legal, and regulatory (MLR) process and healthcare advertising considerations
Experience helping teams improve process, create repeatable ways of working, or develop AI-enabled tools and assistants

Responsibilities

Turning approved corporate, product, and sales marketing materials into standout configured or custom pitches across Swoop-wide solutions for our top opportunities
Developing proactive solution ideas and growth angles that support the Sales SVP’s account strategy across all client growth opportunities
Surfacing net-new or newly configured offerings when partner needs and market conditions warrant it
Collaborating cross-functionally to keep our highest-stakes opportunities strategically strong, commercially sound, and aligned
Continuously evolving how the team works, including how we develop and advance AI as part of the team
Partner directly with Sales client SVPs, SME division leads, and other commercial leaders on top-tier client strategy and high-priority growth opportunities.
Lead the creation of configured and custom materials for innovation days, executive meetings, top client renewals, and other high-value partner conversations.
Represent ideas and recommendations directly in partner-facing settings, in partnership with Sales, who leads the relationship and the pitch.
Listen across the collective client team, synthesize competing viewpoints, and turn them into clear strategic recommendations.
Transform performance data and other business intelligence from raw numbers into clear, actionable insight. Determine what to ask next and turn evidence into recommendations and actions that advance a partner’s objectives.
Recommend the right path forward: where to use existing assets, where to configure, where to customize, and where to challenge the brief to set the partner and team up for success.
Push back effectively when needed, with logic, diplomacy, and conviction, when a request would dilute strategy or reduce the likelihood of success.
Surface recurring themes, unmet partner needs, and strategic gaps that should inform future offers, templates, and solution development.