Director, Client Strategy and Growth

Hello Heart

1d • $185,000 - $210,000 • Remote

About The Position

Hello Heart is looking for a Director, Client Strategy and Growth to join their Customer Experience Team. This role focuses on client retention and growth, developing strategies to nurture client relationships and empower members to improve heart health and reduce cardiac events. The position involves building deep relationships with clients and consultants to understand their strategies and tailor the Hello Heart program. Internally, collaboration with marketing, growth, and client success teams is crucial for driving awareness, interest, retention, and expansion. The role also involves bringing market and client feedback to product, clinical, and operations teams to inform direction and maintain relationships. This is a fully remote position reporting to the Senior Director, Client Strategy & Growth.

Requirements

• GenAI-fluent, specifically for building client facing materials, summarizing account details, and synthesizing research
• Master of Business Administration (MBA) required
• 3+ years of management / strategy consultant experience required, with 1+ year at the engagement manager, project leader, or manager level
• 5+ years of experience in healthcare, digital health, population health, or equivalent industry
• A demonstrated track record of account retention & expansion success
• Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners with success.
• Strong negotiation skills with a proven ability to overcome objections and achieve a win-win deal.
• Attention to detail in everything from relationship strategy to tailoring the pitch through to contract negotiations.
• Ability to travel (approximately 30~50%)

Nice To Haves

• Experience in growth-stage / start-up companies strongly preferred

Responsibilities

• Collaboratively build the retention & expansion strategy for Hello Heart for your accounts along with our customer success, consultant relationships, and partnerships teams.
• Develop relationships with key client decision-makers and influencers to best position Hello Heart and their members for long-term success.
• Responsible for overall revenue retention year over year to 95% or better.
• Drive revenue growth through strategic client expansions, contract negotiations, and upsell opportunities.
• Conduct thorough market and competitive analysis to identify opportunities and trends.
• Stay abreast of industry changes, regulatory updates, and emerging trends within the health plan landscape; bring market feedback to the Hello Heart team to improve product/market fit.

Benefits

• Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training.
• Compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director