Senior Director, Client Strategy

Cro Metrics

3d•$175,000 - $225,000•Remote

About The Position

The Senior Director, Client Strategy leads Cro Metrics’ Integrated Growth Strategy team and owns client success across a portfolio, with accountability for client health, retention, and expansion. The role scales an integrated strategy across clients, directly manages Integrated Growth Strategists, establishes operating standards, and shifts administrative and repeatable work to AI workflows and the nearshore team so senior staff can focus on clients and strategy. The position connects experimentation, paid media, analytics, lifecycle, and design into coherent growth plans. It involves leading client conversations, stepping into delivery for complex strategy challenges, coaching strategists, and partnering across the company to provide a unified client experience. This is a hands-on leadership role in a small, fast-moving, fully remote firm, with influence over how the team and role develop as the company incorporates AI into agency work.

Requirements

At least 8 years of client-facing strategy or services experience.
Experience owning a client book with retention and revenue accountability and working with VP- to C-suite stakeholders.
Experience directly managing a client-facing team of individual contributors, with examples of hiring, developing, and promoting team members into larger roles.
Agency or consultancy services experience.
Hands-on, day-to-day use of AI tools such as ChatGPT, Claude, or Copilot, and experience driving team adoption.
Based in an eligible U.S. state and able to travel up to 25%.
Demonstrated success scaling an integrated capability.
Operational fluency in staffing models, margin management, prioritization, governance, and delivery excellence.
Recent hands-on client work without a large support layer.
Effective written and verbal communication and decisive leadership.

Nice To Haves

Experience running delivery with offshore or nearshore teams.
Pitch leadership or new business origination experience.
Understanding of measurement, including attribution, experimentation, and performance marketing.

Responsibilities

Own client health across a portfolio; identify risks early, drive mitigations, and prevent delivery breakdowns.
Strengthen relationships with senior client stakeholders, including VP, SVP, and C-suite leaders, through clear outcomes and consistent follow-through.
Drive renewals and expansion against a revenue target by translating results into growth plans and roadmaps.
Contribute to new business through relationships and partner with the business development team on pitches and positioning.
Build operating standards, playbooks, templates, and repeatable delivery approaches for Integrated Growth Strategy.
Partner with the Product team to incorporate Cro Metrics’ technology and intellectual property into client engagements, relay client needs and feedback, and ensure the team uses company tools in daily delivery.
Shift administrative and repeatable work, including reporting pulls, status updates, documentation, and deck assembly, to AI workflows and the nearshore team, with appropriate handoffs and quality checks.
Lead team adoption of AI in planning, analysis, insight generation, documentation, and performance storytelling.
Improve speed, quality, and consistency across accounts while maintaining strategic rigor.
Hire, coach, and retain Integrated Growth Strategists, and develop senior strategists into future managers.
Set expectations for quality, client impact, and ownership, and build accountability in a remote environment.
Run a disciplined client and internal operating cadence, including staffing, utilization, and margin discipline.
Lead client conversations and contribute directly to delivery when clients face complex strategy problems.